Position Overview:
The Admissions Coordinator serves as the first point of contact for individuals seeking mental health and/or substance use disorder treatment. This role is responsible for guiding clients and referral sources through the admissions process with professionalism, empathy, and urgency. The Admissions Coordinator ensures timely screenings, accurate documentation, insurance verification, and coordination with clinical and operations teams to facilitate safe and appropriate admissions in compliance with regulatory and accreditation standards.
Duties & Responsibilities:
Admissions & Intake
- Serve as the primary point of contact for incoming calls, emails, and electronic referrals
- Conduct initial screenings to determine clinical appropriateness
- Collect and verify demographic information
- Schedule assessments and coordinate admission dates and logistics
- Maintain timely follow-up with prospective clients, families, and referral sources
- Communicate program expectations, policies, and next steps clearly and compassionately
Insurance & Financial Coordination
- Verify insurance benefits as required
- Collaborate with billing and utilization review teams when applicable
- In coordination with billing, explain financial responsibilities, co-pays, deductibles, and
- payment options
Clinical & Operational Coordination
- Collaborate with clinical leadership to confirm appropriate level of care
- Coordinate with clinical, housing, and transportation teams
- Ensure pre-admission documentation is completed
Customer Service & Engagement
- Provide trauma-informed, culturally responsive communication
- Maintain confidentiality and professionalism
- Build positive relationships with referral partners Represent the organization’s mission and values
Qualifications:
- High school diploma or GED
- 1–2 years’ experience in admissions, intake, healthcare, or behavioral health
- Strong communication and customer service skills
- Ability to manage high-volume calls
- EHR and basic computer proficiency
- Knowledge of HIPAA
Physical Requirements:
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the key duties and responsibilities of this role. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill these essential functions. In this role, the employee will typically engage in activities such as sitting, walking, standing, driving, listening, speaking, typing, reading, and writing. Additionally, the employee may be required to lift or carry items weighing up to 20 pounds.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Can you work a Tuesday-Saturday schedule or Sunday-Thursday schedule?
- Do you have experience in substance abuse/mental health admissions?
- Do you have experiance in ABA admissions?
Work Location: In person
