At Thermetrics (Thermetrics.com), we design, build, and deliver unique instrumentation. Our thermal manikin systems may look like creepy plastic people, but they can self-heat, sweat, walk, breathe, and measure temperature with precision. They help our customers measure thermal properties and performance of textiles, clothing, vehicles, and environmental systems quickly and accurately. From our Seattle office, we serve customers across 40 countries and 6 continents, supporting some of the world’s most recognized brands in apparel, transportation, and consumer goods.
We are looking for a collaborative, detail-oriented, and intellectually curious individual to join our Service and Support team. If you take pride in precision, delight in documentation, relish strong relationships with really cool clients, welcome worldwide travel, and are psyched to start your own manikin adventure, then you should check us out!
As a Thermetrics Field Instrumentation and Calibration Technician, you will be based out of your home office, and travel to customer sites around the world to diagnose and repair hardware and software problems, perform field repairs and system calibrations. You will work with, and be backed by, a team of talented engineers and technicians who value communication, knowledge-sharing, and mutual support to maintain the world’s most sophisticated human thermal simulation instruments.
General Job Responsibilities Include
· Deliver customer satisfaction through attentive, high-quality calibration, service, and technical support activity.
· Plan domestic and international travel itineraries and build strong, professional relationships with customer contacts for on-site service.
· Travel to customer sites, up to 75% of the time (6 weeks out of 8), typically solo.
· Perform instrument calibrations at client locations per IEC/ISO 17025 accreditation requirements.
· Perform minor maintenance, repairs and consumable part replacement on various thermal laboratory devices in the field.
· Maintain device calibration logs, create service reports, and carefully track and document expenses across various business and IT systems (Syteline, MiSys, MS Office Suite, etc.).
· Liaison with Sales staff to identify and communicate potential revenue opportunities at client sites.
· Be on-site in Seattle 1 week out of every 8 for training and team collaboration.
· Participate in weekly status/priority calls with support team.
· On-boarding and Hands-on Training will be held on-site at our Seattle, WA Headquarters immediately upon hire.
Required Qualifications
- Two- or Four-year degrees in related technical field, equivalent certifications or experience.
- · 4+ years of hands-on calibrations, complex system and subsystem diagnostics, and Level 2 repair/maintenance activities.
- · 2+ years of prior success in traveling field service (customer facing) role.
- · Experience with temperature sensing and thermal control systems.
- · Proven skills to perform mechanical and electrical repairs as necessary, including soldering, crimping, precision assembly
- · Ability to read and interpret electrical and assembly schematics, one-line diagrams.
- · Ability to work independently with limited precedent (Yes, it broke like that).
- · Must be able to intermittently and safely lift up to 65 lbs.
- · Effective written and verbal skills to connect with clients, sales agents, and engineers.
- · Proactive and highly organized to keep up with travel demands.
- · Proficient with Microsoft Office suite (Excel, Sharepoint, Teams, Outlook)
- · Excellent small team player, professional demeanor; know when to ask for help.
- · Schedule flexibility for sudden service trips: Ready to go to Ohio next week? How about Germany?
- · Valid passport and vaccination record (as it relates to international travel requirements).
- · Candidates must be authorized to work in the US. Visa sponsorship is not available.
Extra Credit
- Experience with IEC/ISO 17025 accreditation.
- Understanding of heat transfer and thermodynamics.
- Familiarity with textile test standards: ASTM, ISO, NFPA, etc.
- Experience training customers in operation and maintenance of complex scientific instruments.
- Working knowledge of I2C architecture, serial communication protocols, or PLC architecture.
- Fluent in written and spoken Mandarin Chinese.
We Offer:
- The most unique job among your friend group.
- A positive working environment where your contribution will make a big difference.
- Opportunities to stretch your mind and get your hands dirty, all in the same day.
- Flexible travel arrangements to combine business with leisure.
- The chance to work with and support internationally recognized brands.
- Excellent benefit package (401k matching, health/dental/vision plans)
- Competitive salary, DOE $31.50 to $38.50 per hour, non-exempt.
Thermetrics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Please include a cover letter describing your past field service experience and how it relates to this position and Thermetrics products.
This is a full time, permanent position.
Pay: $31.50 - $38.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Application Question(s):
- Do you have valid passport and up-to-date immunization records
Experience:
- Traveling Field Service: 2 years (Required)
- Design, Service,and/or calibration of electronic instruments: 3 years (Required)
Work Location: Remote
