ABOUT PRODUCT SOCIETY
Product Society is a cosmetic contract manufacturer (CM) with a rapidly growing full-service 3PL
operation. We formulate and manufacture cosmetic products for our CM clients while also
fulfilling products for both CM and standalone 3PL clients across multiple channels including
DTC, B2B, and B2B Retail.
As our client base continues to grow, we are looking for someone who can bring organization,
accountability, communication, and operational continuity to the customer experience side of the
business.
ABOUT THE ROLE
This role sits at the center of our 3PL operation. You will serve as the primary point of contact for
clients while also helping drive onboarding, implementation, operational coordination, system
organization, and follow-through across the business.
This is not a passive customer service role. We are looking for someone who takes ownership,
thrives in fast-moving environments, follows through consistently, and helps create structure as
the business scales.
You will work cross-functionally with operations, warehouse leadership, billing, and systems
teams to ensure client needs, operational priorities, and internal initiatives stay organized and
moving forward.
This role will regularly interact directly with clients through virtual meetings, onsite visits,
operational reviews, and day-to-day communication. A high level of professionalism,
communication, presentation, and relationship management is expected at all times.
Success in this role means:
- Clients feel informed and supported
- Projects and onboarding stay on track
- Internal teams stay aligned
- Tasks and issues do not get lost
- Systems and documentation remain organized and current
- Leadership has clear visibility into priorities, risks, and status updates
WHAT YOU WILL DO
Client Account Management
- Serve as the primary day-to-day point of contact for 3PL clients
- Build strong client relationships through proactive communication and follow-through
- Lead and participate in client meetings, operational reviews, onboarding calls, and onsite visits
- Represent Product Society professionally in both virtual and in-person client interactions
- Coordinate client requests, questions, escalations, and operational needs internally
- Maintain visibility into account health, open issues, onboarding status, and operational risks
- Help ensure clients receive timely updates and resolution on outstanding items
- Coordinate communication across Slack, email, meetings, and internal systems
Onboarding & Implementation
- Support onboarding and implementation of new 3PL clients
- Coordinate onboarding timelines, documentation, operational setup, and task ownership
- Track onboarding progress and proactively identify blockers or gaps
- Partner with operations and systems teams to ensure successful transition from onboarding
to live operations
- Help manage implementation-related projects including new workflows, shipping changes,
system updates, and operational initiatives
Systems & Process Ownership
- Maintain and organize Monday.com boards, statuses, task ownership, and project visibility
- Help improve operational discipline and accountability across systems and workflows
- Maintain organized Google Drive documentation, SOPs, schedules, and client files
- Support development and documentation of operational processes and work instructions
- Track open items, ownership, timelines, and follow-through across departments
Operational Coordination
- Work closely with warehouse operations, billing, and systems teams to support day-to-day execution
- Help identify operational gaps, process breakdowns, and communication issues before they impact clients
- Support ShipHero and WMS-related initiatives, audits, and operational improvement efforts
- Assist with tracking freight provider updates, routing changes, rate card updates, and
operational communications
- Monitor operational exceptions and help escalate issues proactively
WHAT YOU BRING
Experience
- 2+ years in account management, client success, implementation, project coordination,
operations coordination, or a related role
- Experience in 3PL, fulfillment, logistics, warehousing, eCommerce, or supply chain
environments strongly preferred
- Experience managing multiple priorities, clients, and projects simultaneously
- Experience working cross-functionally between operations, systems, and customer-facing teams
Skills
- Strong organizational and follow-through skills
- Excellent written and verbal communication
- Professional presence and ability to confidently interact with clients in both virtual and in-
person settings
- Strong relationship management and customer service mindset
- Ability to manage multiple moving pieces without losing visibility
- Strong problem-solving and prioritization abilities
- Comfortable working in fast-paced, evolving environments
- Proficient in Slack, Google Workspace, Monday.com, or similar project management systems
- Experience with ShipHero or other WMS platforms is a plus
Mindset
- You take ownership and follow through
- You bring structure and organization to ambiguity
- You communicate proactively rather than reactively
- You are detail-oriented without losing sight of the bigger picture
- You are comfortable navigating operational complexity and shifting priorities
- You help solve problems rather than waiting for direction
PREFERRED EXPERIENCE
3PL or fulfillment operations experience- eCommerce, Amazon, or retail fulfillment knowledge
- Experience supporting onboarding or implementation projects
- Familiarity with warehouse management systems (WMS)
- Experience building SOPs or operational documentation
POSITION DETAILS
- Full-time
- Salaried
- Hybrid/remote-friendly role depending on candidate location and operational needs.
Candidates within commuting distance of the warehouse may be expected to work onsite regularly
- Candidates located in Southern California are strongly preferred, but not required
- Periodic travel for onsite client meetings, operational reviews, and warehouse visits may be required
