We're seeking a self-driven, detail-oriented Receptionist & Repair Support Associate passionate about luxury jewelry and committed to delivering exceptional service. This is a fantastic opportunity to join our Repairs Department and build a long-term career in the fine jewelry industry.
What You'll Do:
- Serve as the first point of contact for visitors, clients, and vendors — greeting and directing all incoming guests professionally
- Manage all incoming and outgoing deliveries, including logging, cataloging, and routing packages to the appropriate departments
- Verify and process delivery documentation, ensuring accuracy and proper chain of custody for all received goods
- Assist the Repairs Department with logging and cataloging repair orders, tracking status, and maintaining accurate records
- Coordinate with internal teams to ensure timely processing and communication around deliveries and repairs
- Maintain a clean, organized, and professional front desk and receiving area
- Handle general administrative duties, including answering phones, managing correspondence, and supporting day-to-day office operations
What We're Looking For:
- Minimum 2 years of experience in a receptionist, administrative, or logistics/intake role — jewelry or luxury goods industry preferred
- Strong attention to detail with the ability to accurately log, catalog, and track physical inventory and repairs
- Excellent written and verbal communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Professional, positive attitude with a client- and team-first mindset
- Proficiency in Microsoft Word, Outlook, and Excel
- Ability to work independently and as part of a collaborative team
- Willingness to take direction and feedback constructively
- Experience handling luxury goods with discretion and care
Preferred Qualifications:
- Associate or Bachelor's degree (preferred but not required)
- Familiarity with jewelry terminology, repair processes, and product knowledge
- Experience working in a jewelry manufacturing or wholesale environment
Experience:
- Receptionist or front desk: 2 years (Required)
- Delivery intake or logistics coordination: 1 year (Preferred)
- Microsoft Office: 2 years (Required)
- Jewelry or luxury goods: 1 year (Preferred)
Education:
Growth Opportunity: The right candidate will have the opportunity to grow into a broader operations or repairs coordination role, deepening their knowledge of the jewelry industry and Verragio's business.
Benefits:
- 401(k) with company matching
- Health and dental insurance
- Paid time off
- TransitChek commuter benefits
Schedule:
- Monday to Friday
- Full-time, 40 hours/week
About Verragio: Verragio is one of the leading designer jewelry brands in the country, known for our commitment to craftsmanship, innovation, and exceptional client service. Our office is conveniently located in Midtown Manhattan, steps from major public transit hubs.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- Do you have experience logging or cataloging physical goods or repair orders?
- Do you have any experience in the jewelry or luxury goods industry?
Experience:
- Receptionist or Front Desk: 2 years (Required)
- Delivery intake or logistics coordination: 1 year (Preferred)
- Jewelry or luxury goods: 1 year (Preferred)
- Microsoft Office: 2 years (Required)
Work Location: In person
