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CSR

Community Veterinary Partners -
Arlington, VA

Job Details

$15 - $16 an hour

Qualifications

Customer records maintenance
Animal hospital experience
Sales transaction processing
Phone communication
Computer literacy
Spreadsheets
Copy machines
Basic math
Greeting customers
Client inquiry handling
Word embeddings
Patient management software
Client file management
Phone call screening
High school diploma or GED
Client invoicing
Pet care record keeping
Fax machines
Animal patient charting
Patient billing
Communication with pet owners
Telephone systems
Multi-line phone systems
Productivity software
Handling patient inquiries
Patient escort assistance
Faxing
Avimark
Communication skills
Veterinary administrative support

Full Job Description

SUMMARY

The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

ESSENTIAL DUTIES & RESPONSIBILITIES

Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
Receives and transmits telephone and fax messages accurately and promptly
Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
Prepares health certificates, immunization certificates, and euthanasia certificates
Prepares client invoices and obtains payment after services are performed.
Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
Maintains a polished and professional appearance
Performs other duties as deemed necessary

SUPERVISORY RESPONSIBILITIES

PREFERRED EDUCATION & EXPERIENCE

High school diploma or equivalent
Relevant experience with basic office functions within a busy environment
Previous reception and veterinary industry experience are preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS

N/A

COMPETENCIES

Strong customer service
Tact and diplomacy
Strong written and oral communication and comprehension skills
Flexible work attitude and work habits
Ability to carry out basic mathematical tasks

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of the Avimark system; MS Excel Spreadsheet software and MS Word; MS PowerPoint Word Processing software.

TRAVEL REQUIREMENTS

No travel is expected for this position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

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