Job Summary
We are seeking a dynamic and organized Administrative Assistant (Receptionist) to be the welcoming face of our office. This vital role combines front desk responsibilities with administrative support, ensuring smooth daily operations. The ideal candidate will possess excellent communication skills, technical proficiency, and a proactive attitude to manage office tasks efficiently. You will serve as the first point of contact for visitors and callers, handle scheduling, and support various administrative functions to foster a productive and welcoming environment.
The Receptionist / Administrative Assistant plays a key role in ensuring the efficient day-to-day operation of the office environment. This position supports office operations, enhances employee and client experience, and maintains a professional and organized workplace. This role requires a highly motivated and proactive professional capable of anticipating needs, taking initiative, and delivering results in a fast-paced environment. The ideal candidate demonstrates strong time management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple responsibilities efficiently while working with minimal supervision.
The Fralin Biomedical Research Institute (FBRI) at VTC located in Roanoke, VA is seeking a full-time Receptionist and Administrative Assistant.
Reporting to the Executive Office Operations Director, this position will serve as a receptionist for the Institute and also provide administrative support to the Chief Health Sciences Growth and Innovation Officer, and Chief Financial Officer for the FBRI and Associate Vice President for Finance and Operations for Virginia Tech Health Sciences & Technology.
This position operates within a culture of excellence and requires a high degree of confidentiality, flexibility, and collaboration across a matrixed organization. Success in this role requires a proactive, attentive, and solutions-oriented approach to maintaining a welcoming and professional environment. The individual will demonstrate strong interpersonal, communication, organizational, and time-management skills, with the ability to effectively manage competing priorities and time-sensitive responsibilities while supporting both administrative and front-facing operations.
While providing administrative support to the Chief Health Sciences Growth and Innovation Officer, and Chief Financial Officer and Associate Vice President for Finance and Operations, the primary responsibilities include:
Qualifications
- Proven experience in an administrative or clerical role within an office environment; prior experience as a receptionist or in customer service is highly desirable.
- Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and familiarity with productivity software.
- Excellent phone etiquette skills with experience managing multi-line phone systems; bilingual abilities are a plus for effective client communication.
- Demonstrated organizational skills with the ability to handle multiple tasks efficiently while maintaining attention to detail.
- Experience with data entry, filing systems (physical and digital), and basic bookkeeping using QuickBooks or similar programs.
- Exceptional interpersonal skills to provide outstanding customer support at the front desk and via phone communication.
- Ability to manage time effectively in a fast-paced environment while demonstrating professionalism and patience.
- Knowledge of office management procedures including calendar management, document proofreading, and filing practices.
- Personal assistant or medical/dental receptionist experience is advantageous but not required; relevant technical proficiency is essential.
Join us in creating a positive work environment where your organizational talents shine! This paid position offers an opportunity to develop your administrative skills while supporting a vibrant team dedicated to excellence in service delivery.
Pay: $22.00 - $26.00 per hour
Benefits:
Work Location: In person
