The Patient Care Coordinator/Scheduler is a key member of our integrative and functional medicine team, serving as the primary point of contact for patients throughout their care journey. This role is responsible for delivering exceptional patient experiences by coordinating appointments, supporting clinical workflows, and ensuring clear, compassionate communication between patients and providers. The ideal candidate is organized, detail-oriented, empathetic, and thrives in a fast-paced, patient-centered environment.
If you're looking to be on the cutting edge of alternative healthcare, and make a real difference in patients' lives when it matters most, this is the job for you. We will ensure that you are the most highly trained care coordinator in the industry, in a setting which demands excellence and a true knowledge of advanced therapies and treatment strategies. We are looking for the best. Please apply if you feel that is you.
Key Responsibilities
- Serve as the first point of contact for patients — in person, by phone, and by email — setting the tone for a warm, professional experience
- Schedule, confirm, and reschedule patient appointments across multiple providers and treatment types
- Coordinate daily clinic flow, ensuring providers and patients stay on schedule
- Guide patients through intake, paperwork, and pre-visit preparation
- Communicate treatment plans, follow-up instructions, and next steps clearly to patients
- Maintain accurate, up-to-date patient records in the EMR/practice management system
- Support billing and front-desk staff with payments, and account questions as needed
- Build lasting patient relationships that support retention and trust in the practice
- Collaborate closely with providers, case managers, and clinical staff to ensure seamless care coordination
- Handle patient concerns or scheduling conflicts with professionalism and a solutions-first mindset
Qualifications
- High school diploma or equivalent required; associate degree or medical office certification a plus
- 1+ years of experience in a medical office, healthcare scheduling, or patient-facing coordinator role preferred
- Experience with EMR/scheduling software strongly preferred
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment
- A genuine interest in integrative, functional, or regenerative medicine is a plus
- Empathetic, patient-first attitude with a professional, polished demeanor
- Reliable, punctual, and comfortable working as part of a tight-knit clinical team
What We Offer
- The opportunity to work at the forefront of integrative and regenerative medicine
- Ongoing training to become the most knowledgeable care coordinator in the industry
- A collaborative, growth-oriented team environment
Job Type: Full-time
Pay: $23.00 - $30.00 per hour
Expected hours: 40.0 per week
Benefits:
- Paid time off
- Paid training
Work Location: In person
