Company: Safe Life Home Health Care LLC Job Type: Full-Time Location: Lombard, IL (On-Site) Salary: $48,000 – $58,000 per year Additional Pay: Performance bonuses / client retention incentives Schedule: Monday–Friday | Rotating on-call (evenings & weekends)
$48,000 – $58,000 per year
Detail Minimum Years of Experience 2 years Job Type Full-Time Work Location On-Site — Lombard, IL
Safe Life Home Health Care LLC is a Medicare-certified, growing home health and home care agency based in Lombard, IL, dedicated to providing compassionate, reliable, and high-quality care to our clients. We are committed to building long-term relationships with families, caregivers, and the communities we serve across the greater Chicagoland area.
We are hiring a Client Care Coordinator to serve as the operational hub of our Private Duty home care program. This role is ideal for someone who thrives in a fast-paced environment, genuinely enjoys working with people, and takes pride in delivering a consistently excellent client experience.
This position works fully on-site at our Lombard office and collaborates daily with the Private Duty Administrator/Manager, playing a central role in client intake, caregiver scheduling, staffing, call triage, and overall service quality.
Build and manage daily and weekly caregiver schedules for all active private duty clients
Fill open shifts promptly and manage caregiver call-outs and last-minute cancellations
Match caregivers to clients based on certifications, skill set, language, and compatibility
Maintain accurate scheduling records in the EVV system and produce daily coverage reports
Serve as the primary point of contact for private duty clients and their families
Conduct intake interviews, gather required documentation, and onboard new clients
Perform regular proactive check-in calls to assess satisfaction and emerging care needs
Triage inbound calls, resolve complaints, and escalate clinical concerns to the appropriate team
Partner with HR and the Private Duty Administrator/Manager to identify and address staffing gaps
Assist with caregiver interviews, onboarding paperwork, and pre-employment verification
Support job posting, recruitment outreach, and caregiver retention initiatives
Maintain complete, HIPAA-compliant client and caregiver records in the EVV/scheduling system
Monitor caregiver credential renewals, in-service training compliance, and annual health requirements
Complete incident reports and unusual occurrence documentation per agency policy
Provide daily scheduling status reports and weekly coverage summaries to the Private Duty Administrator/Manager
Support operational workflows, intake procedures, and process improvement initiatives
Participate in rotating after-hours on-call coverage
High school diploma required; Associate's or Bachelor's degree in Healthcare Administration, Human Services, or a related field preferred
Minimum 2 years of experience in home care, healthcare coordination, client services, or scheduling
Experience with EVV platforms (ClearCare, or similar) preferred
Strong communication, follow-up, and relationship-building skills
Organized, detail-oriented, and able to manage multiple priorities simultaneously
Calm under pressure with sound judgment in urgent or emotionally sensitive situations
Proficient in Microsoft Office Suite; ability to learn care management systems quickly
Bilingual is a strong plus
Base salary: $48,000 – $58,000 annually (DOE)
Performance-based bonuses / client retention incentives
Health insurance eligibility per agency benefits policy
Paid time off (PTO) and observed holidays
Paid training and professional development opportunities
Supportive leadership and collaborative team environment
Opportunity to grow into senior operations or care management roles
Stable, full-time on-site role with clear growth potential
Direct impact on client experience and the quality of care delivered every day
Work closely with leadership and be part of daily operational decisions
Be part of a mission-driven organization that values compassionate, reliable home care
Lombard, IL, USA This is a fully on-site position. Remote and hybrid arrangements are not available for this role.
