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Nashville Rescue Mission is actively seeking a full-time Operations Coordinator 2 to join our Men's Operations team. Are you the right person?
Position Schedule: Biweekly rotation, including weekends
The Operations Coordinator serves as a key member of Nashville Rescue Mission’s Operations staff and is responsible for the coordination and supervision of special projects performed by volunteers and work therapy participants. As needed, the Operations Coordinator is responsible for organizing, managing, and coordinating all the food service functions within the kitchen. This includes monitoring the service and quality of food, as well as the health compliance regulations and consumer satisfaction. The Coordinator must have an understanding of Nashville Rescue Mission’s purpose and message and must be an innovative leader with strong management skills and the ability to effectively coordinate multiple projects simultaneously. Upholds the Mission Statement of Faith and Code of Conduct at all times.
Essential Duties:
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Coordinates the scheduling of special projects performed by Nashville Rescue Mission staff, volunteers, and work therapy participants.
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Coordinates details of the special projects with the Vice President and Director of Operations (materials needed, number of volunteers needed, length of time for completing project, etc.).
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Oversees assigned special projects from start to finish and works hands-on with all groups to complete special projects.
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Must be on standby and available to cover unexpected work needs on weekends.
- Knows Mission's statistical information for use when giving tours to volunteer groups.
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Reports completion of all special projects to supervisor.
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Able to complete and maintain the Work Therapy schedule in the absence of the Director of Operations.
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Must train and be able to perform as directed in 5 of the 6 areas:
- Kitchen
- Follows the written meal schedule as set by the Food Service Manager.
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Communicates with Food Service Manager regarding surplus foods and issues related to meal planning.
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Receives, stores, and manages supplies that are ordered and donated. Ensures food storage areas (pantry, refrigerators, and freezers) are sanitary and kept well organized in compliance with current health department guidelines and best practices.
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Instructs staff, program participants, and volunteers in health department standards, food preparation methods, and cooking.
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Oversees preparation and daily use of perishable foods.
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Considers the special needs of children and expectant mothers in the daily preparation of foods.
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Organizes each day’s food needs to make certain items needed are brought from storage areas when required.
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Keeps Food Service Manager informed of kitchen problems and needs.
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Oversees sanitation of dining room before and after meals.
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Maintains knowledge of current health department regulations.
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Maintains good work relationships with staff, volunteers, and program participants.
- Volunteer Services
- Assists Director of Volunteer Services in managing volunteer-related communication in a timely and professional manner.
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Greets volunteers and provides them with volunteer information and explains the procedures for them to become a Mission volunteer.
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Helps manage volunteer systems with scheduling , updating information, and inputting waivers.
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Manages the volunteer email by sending daily messages and answering questions from volunteers.
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Answers the phone with professionalism and knowledge about the volunteer process.
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Provides an updated volunteer schedule to Kitchen, Front Desk, Warehouse, and Guest Services staff members, daily.
- Gifts-in-Kind
- Greets each donor and accepts each donation.
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Thanks and offers a receipt to each donor.
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Completes a receipt for every donation.
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Ensures that all monetary donations are put in the lock box.
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Examines, sorts, and determines which donations are for immediate consumption (i.e., kitchen), distribution, or storage and ensures delivery to the appropriate location.
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Keeps unauthorized personnel out of the donation area.
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Maintains all policies and procedures in the donation area and during the donation process. Trains all program participants and volunteers working in the donation area on said policies and procedures and ensures compliance.
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Maintains the cleanliness of the donation and loading dock area.
- Warehouse
- Orders, receives, sorts, and stores all purchased and donated inventory.
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Pulls and delivers supplies for other departments as required.
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Maintains the warehouse area in clean, safe, and orderly condition.
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Secures warehouse each night and maintains security of the warehouse during hours of operation.
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Works with program participants and volunteers to enhance warehouse operations.
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Trains program participants, volunteers, and staff on all warehouse policies and procedures.
- Custodial Services
- Coordinates and directly supervises work therapy program participants from 9:00 a.m. to 11:15 a.m. and from 11:45 a.m. to 4:00 p.m. in cleaning and sanitation to ensure the facilities are safe.
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Coordinates and supervises the cleanliness of the outside property of the facility.
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Ensures the availability and proper mixing of all chemical and cleaning products, to maintain a safe working environment as well as an efficient cleaning procedure.
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Maintains and services the landscaped areas including all plants, shrubbery, trees, and lawn.
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Supervises and directly handles all equipment operations including such items as floor buffers, floor cleaning machine, carpet cleaner, fans, and similar equipment.
- Required to work holidays and rotating weekends. Must be on standby and available to cover unexpected work needs on weekends.
- High school diploma or GED equivalent.
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Moderate reading and writing skills; typing/computer usage; proficient interpersonal relations and communicative skills; working knowledge of Microsoft Word and Excel.
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Ability to qualify as a designated Mission vehicle driver under NRM insurance policy:
- Valid driver's license
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Have no more than two moving violations in a 3-year period or more than one accident in a 1-year period
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Proof of insurance on personal vehicle (current)
Physical Factors:
Ability to stand, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing 40 pounds or less; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.
