Overview
We are seeking a dynamic and energetic Front Desk Manager to lead our front office operations with enthusiasm and professionalism. In this pivotal role, you will be the first point of contact for our guests, ensuring a warm, welcoming atmosphere while efficiently managing all front desk functions. Your leadership will drive exceptional guest experiences, streamline reservation processes, and uphold the highest standards of hospitality service. This position offers an exciting opportunity to showcase your hospitality management skills and make a lasting impression on our guests from around the world.
Responsibilities
- Oversee daily front desk operations, including guest check-in/check-out, reservations, and guest inquiries
- Lead and motivate front desk staff to deliver outstanding customer service with a friendly, professional attitude
- Manage property management systems (PMS) such as Hotel key to ensure accurate booking and guest information records
- Handle multi-line phone systems with excellent phone etiquette, addressing guest requests promptly and efficiently
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences
- Implement hotel emergency procedures and safety protocols to guarantee guest and staff safety at all times
- Resolve customer service issues proactively through effective problem-solving and clear client communication
Qualifications
- Proven experience in hospitality management or hotel front desk operations, preferably in resort or hotel environments
- Strong knowledge of hospitality reservation systems such as Hotel key or similar property management systems (PMS)
- Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively
- Excellent customer service skills with a focus on guest relations and problem-solving
- Familiarity with hotel emergency procedures and night audit processes is a plus
- Exceptional communication skills, including phone communication and multi-line phone system handling
- Previous experience in hotel management or front desk supervisory roles preferred
- Ability to manage multiple priorities efficiently in a fast-paced environment
Join us to lead our front desk team with energy and professionalism! Your dedication will create memorable experiences for our guests while advancing your career in hospitality management.
Pay: From $13.00 per hour
Benefits:
Education:
- High school or equivalent (Required)
Experience:
- Front desk: 5 years (Required)
Location:
- Thomasville, GA 31757 (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Thomasville, GA 31757 (Required)
Work Location: In person
