Job Overview
We are seeking a dedicated and compassionate Patient Care Coordinator to join our dental team. In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless and positive experience from appointment scheduling to follow-up care. Your energetic approach and attention to detail will help facilitate efficient office operations, support patient needs, and uphold the highest standards of confidentiality and professionalism. This position offers an engaging opportunity to make a meaningful difference in patients’ lives while working in a dynamic dental environment.
Responsibilities
- Manage patient appointments by scheduling, rescheduling, and confirming upcoming visits using patient management software and electronic health records (EHR) systems
- Serve as the first point of contact via phone and patient communication channels, providing friendly and professional assistance to patients and visitors
- Assist with dental administrative support tasks such as data entry, maintaining patient records, and processing dental insurance information in compliance with dental regulation policies
- Ensure accurate documentation of patient interactions, dental terminology, and treatment details while maintaining strict confidentiality of sensitive health information
- Coordinate with dental providers to facilitate smooth patient flow and timely communication of test results or treatment plans
- Support billing processes by explaining treatment estimates, and assisting patients with payment procedures
- Maintain knowledge of health regulation policies to ensure office compliance and uphold quality standards in all administrative activities
Qualifications
- Preferred dental experience working in office or dental setting with knowledge of dental office procedures
- Proficiency in Microsoft Office applications such as Word, Excel, and Outlook for documentation and communication purposes
- Familiarity with patient management software, EMR/EHR systems, and electronic health records management tools
- Excellent customer service skills with the ability to communicate clearly and empathetically with diverse patient populations
- Preferred knowledge of dental insurance policies, billing procedures, and maintaining patient confidentiality according to HIPAA guidelines
- Understanding of dental terminology relevant to clinical documentation and patient care coordination
- Ability to multitask efficiently while maintaining accuracy in typing, data entry, and phone communication
Join us as a Patient Care Coordinator if you’re passionate about delivering exceptional dental support with enthusiasm and professionalism. Your proactive approach will help create a welcoming environment where patients feel valued, supported, and confident in their care journey.
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
