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Lead and supervise team members during the shift
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Assign positions and tasks to staff
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Coach and support team members to follow brand standards
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Assist with training new employees
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Maintain a positive and productive team environment
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Ensure fast, friendly, and accurate service for every guest
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Resolve guest complaints professionally
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Maintain drive-thru and front counter efficiency
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Promote upselling and suggestive selling
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Manage shift operations including front counter, drive-thru, and kitchen
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Ensure food quality and product consistency
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Monitor productivity and workflow during the shift
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Complete opening and closing procedures
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Ensure compliance with food safety and sanitation standards
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Monitor product freshness and food handling
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Maintain cleanliness of dining room, kitchen, and restrooms
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Ensure team members follow health and safety policies
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Manage cash registers and count drawers
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Verify deposits and cash handling procedures
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Ensure adequate stock levels during the shift
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Monitor waste and report inventory issues
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Complete shift reports and checklists
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Coordinate employee breaks and staffing coverage
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Communicate shift performance and issues to management
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1+ year experience in quick service restaurant (QSR) preferred
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Previous leadership or supervisory experience preferred
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Strong leadership and communication skills
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Ability to work in a fast-paced environment
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Customer service oriented mindset
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Problem-solving and conflict resolution skills
Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.
