Please take this assessment as part of your application: https://assessment.predictiveindex.com/9GSC/a7108e61-1be6-4680-b95a-d2e750354265?type=candidateba
About Us
We are an independent private wealth advisory practice affiliated with a national financial services platform that holds more than 1.5 trillion dollars in assets under management, administration, and advisement, supported by a network of more than 20,000 financial professionals across 20 countries.
We deliver comprehensive financial planning, investment management, and protection solutions. Our work is grounded in professionalism, integrity, and disciplined planning. We combine the strength of a global platform with the care and accountability of a local practice.
About the Role
This role exists so that every client interaction, recommendation, and transaction is executed accurately, completely, and on time.
You work directly with advisors as their execution partner. This is not a task-based role. You are responsible for outcomes. If something is missed, delayed, or incorrect, the client feels it.
You should also know what you are walking into. We are building the operating system of this practice right now: documented procedures, published measures, a central dashboard. Some of it exists and some of it does not yet. That is the honest picture. If you want to inherit a finished machine, this is the wrong seat. If you want to help build one and have your name on it, keep reading.
Top 3 Outcomes, First 6 Months
- Own client experience execution end to end. Meetings prepared correctly, follow-ups completed on time, clients receiving clear and consistent communication, nothing falling through.
- Achieve high accuracy in business processing. New business, transfers, and insurance submissions correct on first pass. Minimal Not In Good Order issues. Reduced back and forth with the home office.
- Build and maintain a repeatable workflow system. CRM consistently updated and usable. Meeting prep, documentation, and follow-ups following a clear process. Advisors relying on the system rather than on memory.
What You'll Do
- Prepare all materials for client meetings
- Execute and track all follow-ups
- Submit new business, transfers, and service requests
- Handle inbound calls and website appointment requests
- Make appointment confirmation calls
- Manage the client data request process: personal information, ALPIE, taxes and legal
- Maintain accurate and complete CRM documentation
- Support the annual review and six month review cadence
- Surface issues before they become problems
How You Will Be Measured
From the KPI: Gonzales board in Monday. These are your published measures.
Measure
Target
Cadence
First PMM meetings scheduled
4
Weekly
Onboarding packets completed on time
95%
Weekly
Account transfers completed on time
90% within 15 days
Weekly
Service requests closed within standard
90% within 2 business days
Weekly
Client response time
Under 4 business hours
Weekly
Coordinator tasks closed
40
Weekly
First year touchpoints completed (30/60/90)
100%
Monthly
Plus the qualitative standards the CEO scores: CRM documentation timeliness and quality, client contact frequency, client experience, and follow through on directives.
You enter your own numbers in Monday by end of day Thursday. They are reviewed in the Wednesday WIN meeting. You will never be asked for a number you have not already seen.
What You Bring
Required
- Bachelor's degree
- At least two years in a client-facing or advisory support role
- Strong organizational and workflow management skills
- Familiarity with CRM systems
- Clear, professional written and verbal communication
- Comfort operating in a compliance-sensitive, regulated environment
Preferred
- Experience supporting financial advisors
- Securities or insurance licensing, or willingness to obtain
- Familiarity with the broker dealer platform systems and workflows
You're a Great Fit If You
- Anticipate needs instead of waiting for direction
- Take ownership of outcomes, not just tasks
- Raise a problem the day you find it rather than working around it quietly
- Are detail-oriented and follow through
- Bring a calm, reassuring presence to client interactions
What Will Not Work in This Role
- Waiting to be told what to do
- Submitting incomplete work
- Inconsistent follow-up
- Needing constant oversight
- Treating this as administrative rather than an ownership role
- Going quiet when you hit a wall. This is the one we care most about. If you are blocked, we need to hear it inside 24 hours. Silence costs us more than the problem does.
Scope of This Role
This role serves the Gonzales advisory practice. It does not include work for the other affiliated entities, personal matters, or projects outside the advisory client process. If a request arrives outside this scope, route it to the COO. Scope changes happen in writing, with the description and measures updated first.
Escalation
Situation
Who
Client process question
Branch Manager
System access, tools, or process blocker
COO
Compliance question
Branch Manager, then the broker dealer Compliance Manual
Anything unresolved after 7 days
Raised as an issue in the WIN meeting
the CEO unavailable or on sabbatical
COO holds decision authority for operational items
Provided Before Your First Day
Computer. company email address. Google Drive access. platform credentials and CRM access not restricted to a single machine. Calendar access including shared team calendars. Password manager access. Monday board access. Signed job description and KPI sheet. Employee handbook including the PTO and holiday schedule.
Schedule and Compensation
- Office schedule: Monday to Friday, 8:30 AM to 5:00 PM CST
- Compensation: competitive base with bonus potential tied to the measures above
- Benefits: Group Medical with 50% employer premium contribution. 401k with match, 100% up to 4% plus an additional 50% up to 6%. PTO per policy. 5,000 dollar charitable contribution made on your behalf.
- Professional development: licensing support and certification raises
- Final pay terms are stated in your offer letter
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
