40% – Student Support & Customer Service
Assist prospective and current students in person, by phone, and virtually
Serve as the first point of contact
Provide information and support with online self-service tools
20% – Admissions, Enrollment & Registration Processing
Guide students through application, placement testing, enrollment, and account reactivation
Process admissions and registration forms
20% – Student Outreach, Orientation & Success Programs
Conduct enrollment workshops
Support recruitment events and outreach activities
Assist with student retention and engagement initiatives
10% – Student Intake & Service Coordination
Assess student needs
Manage virtual waiting line systems
Connect students with appropriate resources
5% – Data Reporting & Administrative Support
Monitor data and prepare reports
Perform clerical and administrative duties
5%- Perform other duties as assigned
