Overview
We are seeking a dynamic and proactive Operations Manager to lead our operations with energy and precision. In this pivotal role, you will oversee daily activities, manage teams, and ensure seamless execution of work orders, customer service, inventory control, and technician support. Your leadership will drive operational excellence, foster a positive team environment, and support the overall success of the company. This position offers an exciting opportunity for a motivated professional passionate about facility management and operational efficiency.
Responsibilities
- Lead and supervise staff, including hiring, onboarding, training, and ongoing development to ensure high performance and excellent customer service.
- Oversee daily operations including CRM management, customer and technician relations, dispatching, and problem-solving.
- Manage scheduling, shift coverage, and workflow to optimize productivity while maintaining a positive work environment.
- Implement effective control procedures to minimize overhead and ensure accurate communication between clients and the company's account managers.
- Coordinate purchasing, pricing strategies, and promotional activities to maximize sales opportunities and meet sales targets.
- Maintain compliance with company policies and safety regulations; oversee payroll processing, bookkeeping, and other administrative duties.
- Foster strong customer relationships through exceptional service standards and effective communication.
- Motivate teams, resolve conflicts, and promote a cohesive company culture focused on operational excellence.
Experience
- Proven experience in team management or operations management within a fast-paced environment.
- Demonstrated supervisory experience with a track record of leading teams effectively in field service, sales, or customer service settings.
- Strong knowledge of CRM systems, inventory management software, and relevant technical terminology.
- Experience with employee orientation, candidate interviewing, and training & development programs.
- Familiarity with budgeting, payroll processing, bookkeeping, purchasing procedures, and commercial facility protocols.
- Multilingual or bilingual abilities are a plus, helping serve a diverse customer base (not required).
- Excellent organizational skills with the ability to prioritize tasks efficiently while maintaining attention to detail in inventory control and administrative functions.
- Strong leadership qualities complemented by clear, motivating communication that drives team engagement and operational success.
Join us as an Operations Manager to make a meaningful impact by driving operational excellence across our facility operations! We value energetic leaders who thrive on teamwork and continuous improvement — your expertise will help shape our company's success story every day.
Pay: $75,000.00 - $120,000.00 per year
Benefits:
Work Location: In person
