Role description
Job Title: ServiceNow Technical Architect
Location: Santa Clara, CA (Remote)
Job Description:
Architecture Advisory Conducting solution design reviews on customer and partner work
Guiding customers in defining their platform roadmap and sequencing
workflow adoption
Activities
Advising on data architecture integration strategy and platform data model
alignment
Advising on AI capabilities including Now Assist and AI Agents adoption
Delivering accelerators from the architecture accelerator catalog in support of
the customers platform strategy and adoption goals
Demonstrates consistent ethical discipline in AI use across all PA work
Maintains clear boundaries about what AI output goes to customers versus what
requires human review
Platform Health Leading technical governance discussions and establishing governance
frameworks
Advising customers in establishing technical governance practices that
prevent health degradation over time
Interpreting platform health outputs across maintainability performance
security upgradeability and user experience
Developing and tracking prioritized remediation plans
Advising customers on identifying and tracking technical debt and driving
remediation planning
Risk Management Proactively identifying and tracking risks across architectural technical and
platform health dimensions
Assessing the potential impact of identified risks on the customers platform
strategy and value realization
Advising customers on mitigation strategies and ensuring risks are actively
managed before they surface as incidents
Customer
Engagement
Building and maintaining relationships across the customer stakeholder map
Facilitating working sessions architectural reviews and executive
conversations
Maintaining the Customer Impact Plan as a forwardlooking platform narrative
Demonstrating platform capabilities in personal or demo instances when
needed
Internal Alignment
Collaboration
Coordinating with Impact Squad members to maintain a consistent customer
message
Escalating complex architectural decisions to peers or overlay resources
Leveraging Access to Expertise and other Impact entitlements to bring the
right guidance to customers
Contributing knowledge and frameworks to the broader PA community
Category Certification Expectation
Certified System Administrator Required
Certified Application Developer Required
Certified Implementation Specialist workflow
Required 1 minimum 2 expected covering primary and secondary workflow areas
Certified Implementation Specials Data Foundations
ArchX Advanced Architecture Required
Certified Technical Architect Expected Should be in active pursuit
Now Assist Essentials Certification Required
Now Assist Executive MicroCertification Required
Agentic AI Executive MicroCertification Required
Skills
Mandatory Skills : ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow CSM, ServiceNow DevOps, ServiceNow FSM
Other details
Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $125,000.00 to $155,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
