Front Office Coordinator $23.50 – $26.50 / hour | On-Site, Monday–Friday
Position Summary
At Phoenix, first impressions matter — and as our Front Office Coordinator, you'll be the person who makes them. You're the warm, steady presence customers, vendors, and visitors encounter the moment they walk through our doors or dial our main line. More than a receptionist, you're the connective tissue of the PHX team: keeping operations running smoothly, supporting the Customer Success team, and ensuring every interaction reflects who we are. This is a fully on-site role, Monday through Friday.
What You'll Do as the Front Office Coordinator
Be the Voice of Phoenix
- Answer and manage incoming calls to the main PHX line with professionalism and warmth
- Screen and route calls efficiently using our ERP system, and ensure messages reach the right people
- Serve as the first and often lasting impression of our company for everyone who contacts us
Create a Welcoming Environment
- As the Front Office Coordinator, you will greet customers, vendors, and applicants, making everyone feel valued from the moment they arrive
- Assist customers as needs arise and ensure all visitors are comfortable and well-directed
- Uphold our GMP compliance standards and champion safe behaviors throughout the front office
Keep the Office Running
- Own the scheduling of meetings and conference room coordination
- Coordinate catering, office supply orders, car rentals, and travel arrangements
- Manage incoming packages, mail, and the PHX General email inbox, routing everything appropriately
- Support job applicant scheduling and assist with office contests, celebrations, and team activities
- Maintain the kitchen and manage food orders for company-sponsored meals
- Utilize expense tracking software to support the broader team
- Serve as a go-to resource for employees navigating daily questions and connecting them with the right leaders
Contribute to a Culture of Safety and Success
- Follow all Food Safety policies and procedures
- Adhere to all Safety Rules, policies, and work instructions
- Participate in the Safety Committee and or other Team Success initiatives (encouraged and welcomed)
- Assist with samples as needed
What You Bring
- 3+ years of reception or administrative support experience
- A warm, dynamic communication style — both in person and over the phone
- Strong organizational instincts: schedules, supplies, and details don't slip through the cracks on your watch
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams)
- Reliability and punctuality — the team counts on you
- Familiarity with ShoreTel or similar phone systems is a plus
Physical Requirements: Occasional pushing/pulling (5–25 lbs.) and light lifting/carrying (1–5 lbs.), typically less than 15% of the workday.
Reports To: Director, Customer Success
Pay: $23.50 - $26.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible spending account
- Health insurance
- Tuition reimbursement
Work Location: In person
