ENTRY LEVEL DISPATCHER - NEW BERN
Employment Type: Full-Time
Hours: Monday–Friday, 7:00AM – 4:30PM (40 hours regular per week, plus overtime.)
Position Type: Temp-to-Hire
Pay Rate: Starting at $13.00 per hour (DOE)
Requirements:
- Excellent customer service and communication skills
- Professional phone etiquette
- Ability to answer multiple telephone lines
- Ability to multitask and work well in a fast-paced environment
- Demonstrated ability to work well under pressure while maintaining accuracy and professionalism.
- Strong organizational and time management skills
- Basic computer skills, including Microsoft Office and Google Docs/Sheets (Excel, Word, and Outlook)
- Experience with spreadsheets and data entry preferred
- Ability to learn dispatching and scheduling software
- Team-oriented with a positive attitude
- Dependable and punctual
- Previous office, dispatch, or customer service experience preferred but not required
- We maintain a welcoming, dog-friendly workplace. Candidates should be comfortable around friendly office dogs as part of our daily work environment.
- Must be able to occasionally lift up to 20 pounds
Primary Duties:
- Answer incoming phone calls
- Schedule and dispatch HVAC technicians
- Track parts and estimates
- Process customer payments
- Maintain customer records
- Prepare HVAC service call billing
- Coordinate permits and inspections for HVAC
- Prepare and send customer quotes
- Manage HVAC service plan sales and tracking
- Provide backup dispatch support for the plumbing department when needed
- Assist with general office duties as assigned
- Reconcile Cash Box when needed
Pay: From $13.00 per hour
Work Location: In person
