Position Summary
The Assistant Store Manager supports the Store Manager in leading the daily operations of the coffeehouse while creating an exceptional customer experience. This role helps build and develop a positive, high-performing team, ensures operational excellence, and maintains Scooter's Coffee standards in quality, cleanliness, speed, and hospitality. The Assistant Store Manager serves as a role model by leading with a positive attitude, coaching team members, and stepping into leadership whenever the Store Manager is unavailable.
Leadership & Team Development
- Lead by example while living Scooter's Coffee core values
- Assist with hiring, onboarding, and training new team members
- Coach and develop baristas through ongoing feedback and encouragement
- Foster a positive, respectful, and team-oriented work environment
- Assist with employee performance conversations and accountability
- Help motivate the team to achieve sales and operational goals
- Serve as Manager-on-Duty in the Store Manager's absence
Customer Experience
- Deliver outstanding customer service during every shift
- Build relationships with regular guests and create a welcoming atmosphere
- Resolve customer concerns professionally and promptly
- Ensure drinks and food meet Scooter's Coffee quality standards
- Promote a fast, friendly, and accurate service experience
Operations
- Assist with opening and closing procedures
- Ensure daily operational checklists are completed
- Monitor product quality, cleanliness, and food safety standards
- Help manage inventory, ordering, stocking, and product rotation
- Maintain equipment and communicate maintenance needs
- Ensure compliance with health, safety, and company policies
Financial & Business Performance
- Support labor management and scheduling
- Assist with inventory counts and cost control
- Help monitor sales goals and key performance metrics
- Identify opportunities to improve efficiency and profitability
- Support promotional campaigns and community events
Administrative Duties
- Complete required reports and documentation
- Maintain accurate employee records and training documentation
- Communicate effectively with the Store Manager and leadership team
- Assist with scheduling and shift coverage as needed
Qualifications Required
- High school diploma or equivalent
- Minimum 1 year of leadership or supervisory experience in retail, food service, or hospitality
- Strong customer service skills
- Excellent communication and interpersonal skills
- Ability to lead, coach, and motivate a team
- Strong organizational and time management skills
- Ability to multitask in a fast-paced environment
- Basic computer skills
Preferred
- Previous coffee shop or quick-service restaurant experience
- Experience with scheduling, inventory, or employee training
- Food Safety Certification (or willingness to obtain)
Physical Requirements
- Ability to stand for extended periods
- Lift up to 40 pounds
- Bend, reach, twist, and perform repetitive movements
- Ability to work mornings, evenings, weekends, and holidays as business needs require
Key Characteristics
The ideal Assistant Store Manager is:
- Positive and energetic
- Dependable and accountable
- Passionate about customer service
- Strong communicator
- Organized and detail-oriented
- Adaptable under pressure
- Team-focused
- Self-motivated
- Willing to coach others while continuing to learn
Success in This Role Looks Like
- Consistently delivers exceptional customer experiences
- Builds a motivated, engaged, and accountable team
- Maintains high standards of cleanliness, speed, and product quality
- Supports strong store sales and operational goals
- Communicates effectively with both leadership and team members
- Creates a workplace where employees feel valued, supported, and empowered to grow
At Scooter's Coffee, we believe in Amazing People, Amazing Drinks... Amazingly Fast! If you're ready to be part of the best crew around and help create an amazing experience for our customers and teammates every day, apply today! We can't wait to meet you.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- Management: 1 year (Required)
Ability to Commute:
- Watertown, SD 57201 (Required)
Work Location: In person
