Company Overview:
LGTC Group is a leading provider of evidence-based mental health services in Santa Clara County, dedicated to delivering compassionate and innovative care to individuals and families across all age groups. Our multidisciplinary team collaborates to create personalized treatment plans that promote healing and growth.
Job Overview:
The Facilities & Client Relations Manager / Lead Coordinator serves as the operational and relational backbone of the program, ensuring a seamless, supportive experience for clients from first contact through discharge. This role blends administrative leadership, client-facing coordination, admissions support, and facility oversight to create a highly organized, welcoming, and clinically supportive environment.
Above all, we are seeking the right personality fit. This role requires someone who is naturally warm, engaging, and energized by working with people. The ideal candidate is highly personable, emotionally attuned, and thrives in a fast-paced, people centered environment. They are a quick learner who takes initiative, enjoys problem solving, and is deeply passionate about mental health and helping others.
This individual will often be the first person clients interact with, setting the tone for their entire treatment experience, so presence, energy, and interpersonal skills are just as important as technical ability.
Duties:
Client Relations & Admissions Support
- Serve as the primary point of contact for prospective and current clients, answering calls, emails, and inquiries in a timely, professional, and compassionate manner
- Coordinate and schedule initial therapy and psychiatric appointments for new clients
- Support clients on their first day, including onboarding, introductions to the treatment team, and orientation to program structure, ensuring clients and families feel informed, supported, and welcomed
- Assist with admissions processes, including tracking referrals and coordinating start dates
- Provide ongoing support to clients by answering questions and helping them navigate the program
Administrative & Program Coordination
- Send appointment reminders and maintain ongoing communication with clients
- Track attendance, including scheduled days and absences (planned/unplanned)
- Monitor inboxes and respond to communications within one business day
- Collaborate with clinical leadership to assign providers and ensure continuity of care
- Support documentation processes, medical records requests, and administrative tasks
- Track outstanding items and ensure timely follow-up on client needs
Facilities & Environment Management
- Oversee daily facility operations to ensure a safe, clean, and welcoming environment
- Track maintenance needs and ensure timely completion (including safety checks such as fire alarms)
- Order and manage inventory for office supplies, art materials, and client snacks
- Monitor and track program-related expenses and budgets
- Take initiative in creating a warm, engaging space (including decor, seasonal touches, or themed days)
Program Operations & Team Collaboration
- Collaborate closely with clinical and administrative leadership to support program operations
- Participate in team meetings and trainings
- Support staff with operational needs and coordination
- Maintain strong internal communication across teams
- Assist in coordinating support during high need or crisis situations
Marketing & Outreach
- Support light outreach and client relations efforts
- Represent the program professionally to prospective clients and referral sources
- Help maintain strong relationships that support program growth
Confidentiality & Professionalism
- Maintain strict confidentiality of all client and program information
- Demonstrate professionalism, reliability, and strong communication
- Act as a positive, welcoming presence for both clients and staff
- Proactively seek guidance and communicate with leadership when needed
Qualifications:
- Bachelor’s degree preferred but not required
- 1+ years of relevant experience in healthcare, mental health, or client coordination required (2 years preferred)
- Strong organizational and multitasking skills
- Excellent interpersonal and communication skills
- Experience with scheduling systems, EHRs, or administrative coordination preferred
Final Note:
- While experience and technical skills are important, the success of this role hinges on personality, presence, and passion. We are looking for someone who naturally creates connection, brings positive energy into the space, and is excited to play a meaningful role in clients’ treatment journeys.
Pay: From $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Paid time off
Work Location: In person
