Job Overview
We are seeking an energetic and professional Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support administrative functions to ensure smooth daily activities. Your enthusiasm and organizational skills will help create a positive first impression for visitors, clients, and team members alike.
Duties
- Answer incoming phone calls in a friendly and professional manner.
- Respond to client text messages promptly and politely.
- Schedule, confirm, reschedule, and cancel appointments.
- Match clients with the appropriate stylist and service.
- Check clients in when they arrive.
- Check clients out accurately and process payments.
- Keep the appointment book organized and updated.
- Confirm client information, requested services, and appointment times.
- Help maintain a clean, organized, and professional reception area.
- Communicate client concerns, scheduling issues, cancellations, and important updates to the manager.
- Provide the manager with a daily report regarding appointments, client concerns, payments, cancellations, and any front-desk issues.
- Work respectfully and professionally with stylists, assistants, management, and clients.
- Arrive on time and remain dependable throughout the scheduled shift.
- Complete additional front-desk duties assigned by management.
Qualifications
- Friendly, positive, and professional attitude.
- Strong customer-service and communication skills.
- Comfortable answering phones and communicating through text messages.
- Organized and able to multitask in a busy environment.
- Reliable, punctual, and responsible.
- Basic computer and scheduling-system skills.
- Able to handle client concerns calmly and professionally.
Join us in creating a welcoming environment where professionalism meets enthusiasm!
Pay: $14.00 per hour
Work Location: In person
