Position Summary
PeopleShores is seeking driven, results-oriented Bilingual Spanish–English Outbound Call Center Representatives to join our team. This is a high-volume, soft-sales environment focused on scheduling appointments for in-home health benefit evaluations offered through insurance programs. This is not a clinical or medical role.
In this role, you will conduct outbound calls, engage members in conversation, and guide them toward scheduling appointments using a soft-sales approach. You must be comfortable with frequent rejection, maintaining professionalism, and staying consistent in a fast-paced call center environment. Success comes from persistence, clear communication, and strong phone presence.
Key Responsibilities
- Conduct high-volume outbound calls to schedule appointments
- Use soft-sales techniques to guide conversations toward scheduling
- Handle objections and frequent “no’s” professionally and consistently
- Clearly explain program details and answer questions
- Accurately document call outcomes and appointments
- Maintain productivity, quality, and compliance standards
- Deliver professional, respectful communication on every call
What We’re Looking For
- Fluent in Spanish and English (required)
- Experience in outbound calling, call center, or appointment setting
- Comfortable working in a soft-sales / high-rejection environment
- Strong communication and objection-handling skills
- Reliable, detail-oriented, and organized
- Ability to build rapport quickly over the phone
- Comfortable working with multiple systems
Pay: $18.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Application Question(s):
- Have you worked in a position where you were required to meet sales or appointment goals?
Language:
Work Location: In person
