Summary of position:
The Service Advisor is responsible for assisting customers with their vehicle repair needs by acting as the primary liaison between the customer and the service repair teams.
Essential Job Duties & Responsibilities:
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Interact with customers, listen to their concerns, and provide timely responses.
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Educate clients about the company’s products, services, and offers.
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Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
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Review customer accounts and report changes to internal staff.
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Manage complaints, returns and resolve customer grievances.
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Provide excellent customer service.
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Record customer details and transactions.
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Serve as a customer relationship manager.
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Serve as a link between customers and various departments within the organization.
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Ensure sales goals are achieved.
Required Skills and Abilities:
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Ability to comprehend and follow through with instructions and tasks.
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Excellent verbal and written communication skills.
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Excellent interpersonal and customer service skills.
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Excellent organizational skills and attention to detail.
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Excellent time management skills with a proven ability to meet deadlines.
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Strong analytical and problem-solving skills.
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Ability to resolve conflicts.
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Ability to prioritize tasks.
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Ability to function well in a high-paced and at times stressful environment.
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Must be able to perform fundamental mathematical calculations including percentages, sales transactions, inventory stock calculations and invoicing.
Education and Experience:
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High school diploma or equivalent, required.
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2+ years experience in a service advisor role, preferred.
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Proven demonstration of strong customer service skills.
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Tire experience and/or commercial tire experience is a plus.
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Knowledgeable in computer applications and industry-specific software.
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Basic accounting skills and knowledge of electronic payment systems.
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US work authorization.
Required Licenses or Certifications:
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Driver's License, unrestricted
Work Environment/Expectations:
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Work will occur in well-lit, well-ventilated repair shop locations.
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Exposure is grease, car exhaust and chemicals is expected.
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Background noise from coworkers, vehicles and various tools is expected.
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Maintain regular, punctual attendance.
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Must wear company branded work attire.
Physical Requirements:
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Bending, sitting and squatting is expected.
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Must be able to stand for long periods of time.
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Regular use of computer keyboard and telephone.
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Ability to lift and carry at least 50 pounds routinely.
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Must be able to walk, talk, listen and speak clearly.
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Use of fine motor skills is expected.
Why Work at St Lucie Battery & Tire?
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Competitive pay
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Medical insurance
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Dental insurance
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Vision insurance
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Life insurance
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401k
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PTO
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Vacation
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Opportunities for career advancement
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Ongoing training and professional development
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Supportive team-oriented work environment
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Family-owned company with strong community values
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Multiple locations throughout the Treasure Coast
