Job Description
We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.
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Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly
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Process customer orders, ensuring accuracy and timeliness
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Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions
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Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
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Collaborate with team members to ensure smooth operations and consistent customer service
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Enter and update customer information in our database systems
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Assist in maintaining a clean and organized work environment
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Participate in team meetings and training sessions to enhance skills and knowledge
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Identify and escalate complex issues to appropriate departments or management when necessary
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Meet or exceed established performance metrics and quality standards
Qualifications
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High school diploma or equivalent
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Previous customer service experience preferred
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Excellent verbal and written communication skills
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Strong problem-solving abilities and attention to detail
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Proficiency in data entry and basic computer operations
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Ability to multitask effectively in a fast-paced environment
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Basic math skills for processing transactions and handling monetary exchanges
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Strong interpersonal skills and ability to work collaboratively in a team
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Customer-focused mindset with a commitment to providing exceptional service
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Flexibility to work various shifts as needed
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Ability to remain calm and professional under pressure
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Willingness to learn and adapt to new technologies and procedures
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Physical ability to stand for extended periods and navigate the work area
