In this fast-paced position, you will respond to calls from members and prospective members, answering questions regarding purchasing or changing health plan coverage for individuals and families/Medicare, and helping them choose which insurance plan is right for them. You will be both taking inbound calls and making outbound calls using a headset. As a consultative sales representative, you will be expected to identify health coverage needs, present and sell appropriate plan options, and actively enroll prospective members. You'll take 20-30 unscripted calls a day during open enrollment, sometimes up to 45 minutes each. Your role is to find out what is important to the consumer ("Why are you calling? What's wrong with your current coverage?" "Here is what doctor would be in network, a quote of how much it'd be").
BONUS PAID OUT AT THE END OF THE CONTRACT!
Duration: 4 months
Requirements:
- Registered Health Insurance Agent- Active insurance license in MN
- Consultative sales experience working in the health insurance industry
- Excellent customer service, computer and telephonic skills
Plusses:
- Experience selling Medicare insurance is a HUGE plus
- Experience at competing insurance companies
- Call center experience
- AHIP certified
Day-to-day:
- Assist with incoming prospective member calls regarding Medicare or Individual Commercial Products
- Determine coverage needs in a prompt, professional and customer friendly manner.
- Proactively recommend appropriate health plan coverage options and create coverage proposals.
- Follow up by phone with potential applicants to answer additional questions.
- Follow HealthPartners’ procedures for documenting conversations and tracking contacts in CRM system.
- Comply with all Centers for Medicare and Medicaid Services (CMS), State of Minnesota, and departmental policies and procedures.
- Meets and exceeds specified sales goals for Medicare and/or individual product new member sales.
- Meet benchmarks for call metrics (number of calls answered, average call time, etc.)
- Schedule adherence.
Pay: $25.00 per hour
Application Question(s):
- Registered Health Insurance Agent -Active insurance license in MN
- Consultative sales experience working in the health insurance industry
- Excellent customer service, computer and telephonic skills
Work Location: In person
