Client Success & Discovery Specialist (Remote)Warm Inbound Leads | Growth Opportunity
Expected Monthly Earnings: $1,000–3,500+ (Performance-Based)
About Injury2Victory
At Injury2Victory, our mission is simple:
We help adults with chronic knee pain regain the freedom to move confidently again without relying on pain pills, injections, or surgery whenever appropriate.
Our clients come to us after trying everything from physical therapy and injections to braces, medications, and generic exercise programs. Through our personalized Knee Alignment Process, we've helped hundreds of people regain confidence in their knees and return to activities they thought they'd never do again.
We're a growing company built on education, compassion, and delivering exceptional results.
We're looking for someone who genuinely enjoys helping people and wants to build a long-term career making a meaningful difference in people's lives.
About the Role
This is NOT a cold-calling position.
You'll speak exclusively with warm prospective clients who have already reached out because they're interested in learning more about our approach.
Your role is to:
- Build trust.
- Learn about each person's knee pain and goals.
- Determine whether they're a good fit for our program.
- Help qualified individuals schedule their personalized assessment.
You'll be the first person many prospective clients speak with, making you an extremely important part of their experience with Injury2Victory.
Compensation
This is a performance-based position.
You'll earn:
$40 for every qualified prospect who books an assessment after your discovery call, with potential for bonuses.
Expected monthly earnings range from $2,000–3,500+, depending on performance and call volume.
There is no cap on earnings.
Growth Opportunity
We're not looking for someone who simply wants another appointment-setting job.
We're looking for someone who wants to grow with our company.
As Injury2Victory continues to expand, we are committed to promoting from within whenever possible.
Top performers will have the opportunity to grow into higher-level roles, including:
- Conducting assessment calls with prospective clients.
- Becoming an Enrollment Specialist responsible for helping qualified clients begin our coaching program.
- Taking on leadership responsibilities within our Client Success Team.
- Helping train and mentor future team members.
- Significantly increasing earning potential through expanded responsibilities.
If you're ambitious, coachable, and excited about long-term career growth, we'd love to invest in your development.
Responsibilities
- Conduct discovery calls over Zoom with warm inbound leads.
- Build genuine rapport with prospective clients.
- Learn about each person's history, goals, and previous treatments.
- Determine whether they are an appropriate fit for our coaching program.
- Educate prospects on what to expect during their assessment.
- Schedule qualified prospects into their assessment.
- Document conversations accurately inside our CRM.
- Follow up with prospective clients when appropriate.
- Collaborate with our team to continuously improve the client experience.
What We're Looking For
The ideal person is:
- Friendly and naturally personable.
- An excellent communicator.
- A great listener.
- Empathetic and genuinely enjoys helping people.
- Professional and confident on Zoom.
- Organized and dependable.
- Comfortable following a structured conversation while making each interaction feel natural.
- Coachable and eager to learn.
- Self-motivated and accountable.
- Interested in long-term career growth.
Preferred Experience
Experience in one or more of the following is preferred:
- Physical Therapy
- Physical Therapist Assistant (PTA)
- Kinesiology
- Exercise Science
- Athletic Training
- Personal Training
- Chiropractic
- Medical Assistant
- Patient Care Coordinator
- Health Coaching
- Client Success
- Appointment Setting
- Consultative Sales
Healthcare experience is preferred but not required for the right person.
Requirements
- Professional home office.
- Quiet work environment.
- Reliable high-speed internet.
- Quality webcam and microphone.
- Comfortable using Zoom.
- Comfortable learning Go High Level CRM.
- Comfortable using Google Workspace.
- Available during scheduled call hours.
This Position Is NOT For You If...
- You prefer reading from scripts.
- You dislike talking with people.
- You struggle building rapport.
- You only care about booking as many calls as possible.
- You resist coaching or feedback.
- You're looking for a short-term job.
This Position Is Perfect For You If...
- You genuinely enjoy helping people.
- You love meaningful conversations.
- You enjoy asking thoughtful questions.
- You naturally make people feel comfortable.
- You believe trust is earned through listening.
- You want to grow within a fast-growing company.
- You enjoy continuous learning and personal development.
Why Join Injury2Victory?
- Warm inbound leads only.
- 100% remote.
- Flexible work environment.
- Meaningful work that changes lives.
- Opportunity for rapid career growth.
- Ongoing coaching and mentorship.
- Clear pathway into higher-level client success and enrollment roles.
- Be part of a mission-driven team that genuinely cares about the people we serve.
How to Apply
Along with your application, please submit a short Loom video answering the following questions:
- Tell us a little about yourself and why you feel you would be a good fit.
- Why does this role interest you?
- How would you respond to someone who says:
"I've already tried physical therapy, injections, and braces, and nothing has worked."
We look forward to meeting you!
Pay: $1,000.00 - $3,500.00 per month
Benefits:
Work Location: Remote
