- Review upcoming closings to ensure all documentation required to close has been received and is complete.
- Verify that team-prepared work (e.g., title, insurance, payoffs) is accurate and that all loan approval conditions have been met.
- Ensure closing packages are complete, returned, checked in, and properly documented.
- Prepare accurate, compliant closing documents within required timelines.
- Serve as the final fraud-prevention checkpoint by verifying that all wire requests are legitimate and directed to the appropriate title company.
Title, Insurance & Fee Management
- Coordinate with local and national title agents to resolve issues, confirm fee accuracy, and ensure required documents are received.
- Understand and explain title-related fees and closing costs to borrowers in a clear, professional manner.
- Maintain communication with PFCU administrators to keep fee structures updated so Loan Estimates and Closing Disclosures remain accurate.
- Review title commitments for accuracy, order title insurance, confirm property information, and work with agents to clear title defects.
- Order and evaluate hazard and flood insurance policies to ensure adequate coverage per FNMA guidelines.
Pipeline & Date Management
- Track contract closing dates, rate lock expirations, and internal milestones to ensure deadlines are met.
- Identify potential delays and communicate proactively with internal teams and title partners.
- Manage a high-volume closing pipeline while balancing changing priorities and time-sensitive tasks.
Post-Closing & Quality Control
- Audit post-closing files for accuracy and completeness.
- Identify closing errors and work with closing agents and internal staff to obtain corrections.
- Support tracking and resolution of outstanding post-closing items as needed.
Member, Vendor & Partner Communication
- Communicate professionally with borrowers, loan officers, insurance agents, title companies, servicing teams, and other stakeholders.
- Provide clear explanations of closing statements, fees, and requirements as needed.
Professional Development
- Take ownership of personal development through ongoing training, seeking feedback, and building knowledge and skills relevant to the role, department, compliance, and credit union mission.
- Knowledge of mortgage loan types and associated documentation (Conventional, New Construction, etc.).
- Ability to review and interpret title commitments and work with agents to resolve issues.
- Experience auditing post-closing files and identifying errors.
- Exposure to federally regulated closing documents and an understanding of compliance requirements.
- Familiarity with industry terminology, regulations, and mortgage workflow processes.
- Strong understanding of insurance requirements and ability to evaluate coverage.
- High attention to detail with strong organizational and time-management skills.
- Ability to work effectively under pressure, manage large volumes of work, and adapt to shifting priorities.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite.
- Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
- Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership
Required
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Less than 2 year(s): Prior Retail banking experience, trained in Lending
Preferred
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2 - 4 years: 1st mortgage closing experience
Required
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High School Diploma or Equivalent or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
