Office Administrator & Bookkeeper
Pay: $17.00–$20.00 per hour (based on experience)
Rumer-Loudin Inc. is seeking a dependable, organized, and customer-focused Office Administrator & Bookkeeper to join our team. This is a full-time, in-office position supporting our HVAC service operations.
For over 50 years, Rumer-Loudin Inc. has built a reputation for exceptional HVAC service through honesty, quality workmanship, and outstanding customer care. As a family-owned business, we value teamwork, professionalism, integrity, and treating both our customers and employees like family. We're looking for someone who wants to build a long-term career with a stable company and become an important part of our team—just as the employee retiring from this position has done for many years.
What You'll Do
Customer Service & Office Administration
- Answer incoming phone calls professionally and assist customers.
- Schedule service calls and maintenance appointments.
- Enter service requests into dispatch software.
- Prepare customer invoices, statements, contracts, and correspondence.
- Process retail sales and customer payments.
- Make customer follow-up and quality assurance calls.
- Register equipment warranties and prepare warranty documentation.
- Coordinate with technicians, sales staff, and warehouse personnel.
- Assist with marketing mailings and customer communications.
Bookkeeping & Accounting
- Process Accounts Payable and Accounts Receivable using QuickBooks Enterprise.
- Enter vendor invoices, customer payments, and credit card transactions.
- Reconcile checking, petty cash, and loan accounts.
- Track credit card processing fees and allocate expenses appropriately.
- Assist with month-end financial closing.
- Monitor outstanding customer balances and assist with collections.
- Maintain accurate financial records and supporting documentation.
Administrative Support
- Prepare reports, spreadsheets, and business documents using Microsoft Office and Google Workspace.
- Participate in online meetings and assist with special projects.
- Occasionally provide office coverage at our St. Clairsville, OH or Moundsville, WV locations.
- Be available during severe weather events, as these are often our busiest service periods.
What We're Looking For
- Previous bookkeeping or accounting experience required.
- Experience with QuickBooks Enterprise (preferred) or similar accounting software.
- Strong understanding of basic accounting principles and financial recordkeeping.
- Excellent customer service and communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to prioritize multiple responsibilities and meet deadlines.
- Proficiency with Microsoft Office (Word, Excel) and Google Workspace.
- Professional, dependable, self-motivated, and able to maintain confidentiality.
Benefits
- Competitive pay: $17.00–$20.00 per hour
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- SIMPLE IRA Retirement Plan
- Paid Time Off
- Paid Holidays
- $200 Annual Clothing Allowance
Additional Requirements
- Full-time, in-office position (remote work not available)
- Reliable transportation and dependable attendance
- Ability to report to work during inclement weather when business demands increase
- Occasional travel between our St. Clairsville, OH and Moundsville, WV offices
- Drug screen, credit, and background check (company paid)
Why Join Rumer-Loudin?
We're more than just an HVAC company—we're a close-knit team that takes pride in serving our community. We believe in doing things the right way, supporting one another, and building careers that last. If you're looking for a workplace where your contributions matter and your work is appreciated, we'd love to meet you.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Application Question(s):
- Can you get to work if the roads are snowy?
- When might you be available for an in-person interview? Evenings are acceptable if needed due to your current work schedule.
- How many years of experience do you have using Quickbooks and for which functions? Experience with QB is a must.
Experience:
- Microsoft Office: 5 years (Required)
- Customer Service: 5 years (Required)
Ability to Commute:
- Barnesville, OH 43713 (Required)
Work Location: In person
