Position Summary
The Front Office team member is responsible for creating a welcoming first impression for patients and ensuring efficient day-to-day administrative support. This role balances patient service, scheduling, check-in/check-out processes, and coordination with the clinical team to keep appointments and workflow running on time.
You will help maintain accurate records, handle routine inquiries professionally, and contribute to a positive patient experience from arrival through follow-up.
Key Responsibilities
- Greet patients and visitors in a courteous, professional manner while maintaining patient confidentiality
- Manage appointment scheduling, confirmations, and rescheduling to support clinic workflow
- Complete check-in and check-out tasks, including verifying information and processing routine payments as needed
- Verify insurance coverage, process claims, and handle billing using systems like Epic, Meditech, or Athenahealth while adhering to HIPAA regulations
- Handle incoming phone calls and front-desk requests, routing issues to the appropriate team member
- Maintain accurate and organized medical records, dental records, and office files in compliance with health information management standards
- Assist with intake procedures, patient registration, and documentation review to ensure completeness and accuracy
Required Qualifications
- Previous experience in a front office, customer service, or administrative role in a fast-paced environment in a dental office.
- Proficiency in using dental practice management software (curve).
- Kwoledge of medical imaging systems and medical record.
- Verify insurance coverage and process insurance claims.
- Collect payments and maintain accurate financial records.
- Ensure compliance with infection control protocols and maintain a clean and safe reception area.
- Mainten patient records, including medical history and treatment plans.
- Strong communication skills with the ability to interact professionally with patients and team members
- Comfortable handling multiple tasks, prioritizing effectively, and maintaining attention to detail
- Basic computer and data-entry skills with the ability to learn practice systems quickly
- Reliable attendance and a commitment to delivering a consistent, positive patient experience
Preferred Qualifications
- Experience in a dental or healthcare front office environment.
- Familiarity with patient scheduling workflows and basic medical/dental terminology.
- Experience working with insurance-related processes or documentation (training provided as needed).
- Demonstrated ability to remain calm and solution-focused during busy periods.
- A strong service mindset and willingness to support the team wherever needed.
Join our team where your enthusiasm fuels our mission to deliver outstanding dental care! We value your expertise in medical office management and are committed to supporting your growth within a collaborative environment. This is a paid position that offers the chance to make a meaningful difference in patients’ lives while advancing your career in healthcare administration.
Pay: $24.00 - $30.00 per hour
Work Location: In person
