Description:
Position Overview:
The Accounting and Administration Associate at Gigawatt Operations Inc. dba Sol-up and its subsidiaries is responsible for managing critical functions related to solar financing, collections, customer relations, referral programs, and Return Merchandise Authorization (RMA) processing. This role plays a key part in supporting financial and operational efficiency and ensures a high level of service in customer interactions and transaction accuracy.
-
Solar Financing Management
-
Coordinate solar financing applications, ensuring all documentation is complete and meets financing criteria.
-
Act as the primary liaison with financing partners to resolve any application or funding issues.
-
Track financing approval and funding timelines, keeping customers informed and ensuring smooth project transitions.
2. Collections Management
-
Monitor accounts receivable and follow up on overdue payments, maintaining positive customer relations.
-
Implement and manage collection strategies to reduce outstanding balances and minimize receivables aging.
-
Generate and review aging reports, providing status updates to the Accounting Lead on collection efforts.
3. Customer Relations
-
Serve as a point of contact for customer inquiries regarding billing, payments, and financing.
-
Address and resolve customer issues professionally, ensuring timely responses and accurate information.
-
Collaborate with other departments to handle escalated customer concerns and ensure customer satisfaction.
4. Additional Tasks
-
Business Permits and Licenses Management: Track and manage renewals and compliance for all business permits and licenses.
-
In-House Checks: Prepare and issue in-house checks as required for various business transactions.
-
Mechanical Liens and Demand Letters: Prepare, file, and track mechanical liens and demand letters as needed for collections and project management.
-
Assist with month-end and year-end close processes, including reconciliation tasks as needed.
-
Generate and maintain reports on key financial and operational metrics.
-
Support the Accounting Lead in implementing process improvements and maintaining compliance with policies.
-
Perform other related duties as assigned to support the administration and accounting team.
-
Assist the CFO in implementing policies and procedures to improve efficiency and compliance.
5-Star Skills Required
-
Financial and Collections Acumen
-
Solid understanding of accounts receivable processes, collection strategies, and customer financing.
-
Ability to work with financing documents, calculate outstanding balances, and manage collections effectively.
2. Attention to Detail
-
High level of accuracy in processing financial transactions, referrals, and RMAs.
-
Ability to detect and correct discrepancies in billing, financing, and collections data.
3. Customer Service and Communication
-
Strong verbal and written communication skills for interacting with customers and internal teams.
-
Ability to handle customer inquiries and complaints professionally and tactfully.
4. Organizational and Time Management Skills
-
Capable of managing multiple responsibilities, meeting deadlines, and prioritizing tasks effectively.
-
Strong organizational skills to ensure accurate record-keeping for financing, collections, and RMA processing.
5. Problem-Solving and Adaptability
-
Skilled at identifying issues in financing, collections, and customer relations, and implementing solutions.
-
Adaptable to changing processes or customer needs, with a proactive approach to problem-solving.
Requirements:
Qualifications
-
Associate degree in accounting, Finance, Business Administration, or related field preferred.
-
2-3 years of experience in accounting, customer service, or administration.
-
Familiarity with financing, collections, and customer service practices.
-
Proficiency in accounting software and Microsoft Office (Excel, Word, Outlook).
-
Strong attention to detail and organizational skills.
Preferred Qualifications
-
Experience with CRM software and solar financing processes.
-
Previous experience in collections or accounts receivable roles within a service-based organization.
Working Conditions
-
Office-based role with a minimum of 40 hours per week; additional hours may be required during peak periods.
-
Occasional customer meetings may be required.
Compensation
Competitive salary based on experience and qualifications.
Benefits package includes health insurance, retirement plans, and paid time off.
