SUMMARY: This position is responsible for performing day-to-day clerical functions in the practice/medical office including check in, check out, charge entry, insurance verification and scheduling patient appointments.
DUTIES AND RESPONSIBILITIES:
Communication Duties
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Greets and directs patients to examination rooms.
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Schedules patient appointments and makes reminder calls.
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Informs patients about delays and waiting times.
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Answers, investigates, and/or directs patient inquiries or complaints to the appropriate medical staff member.
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Communicates effectively with patients, co-workers, physicians and practice manager.
Clinical/Clerical Administrative Responsibilities
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Obtains patients’ addresses, contact details, insurance information, and medical histories.
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Updates and verifies patient information at every visit
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Assists patients in filling out patient history forms, consent forms, and payment contract forms, when necessary
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Performs administrative and clerical duties, such as filing/labeling and scanning documentation, when necessary.
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Ensures patient charts are ready for clinic and that all pertinent billing information has been captured.
Financial Administrative Responsibilities
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Receives and processes cash and credit card payments for medical services rendered.
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Reviews patient accounts, identifies delinquent accounts, and collects overdue payments.
QUALIFICATIONS:
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High school diploma or general education degree (GED), or 2+ years related experience and/or training, or equivalent combination of education and experience.
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Computer skills required: Microsoft Outlook, Word, Excel and Adobe; Experience working with medical practice management software a plus.
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Other skills required:
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Experience working as a patient representative.
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Knowledge of medical terms and practices.
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Professional manner and appearance.
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Strong interpersonal and communication skills.
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Meticulous attention to detail.
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Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
JOB TYPE / WORK SCHEDULE:
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This is a full-time position, in-office position
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Standard office hours are Monday through Friday
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Bilingual Required
Competitive pay and full benefits package, including 401(k), health, dental, vision, life, and disability insurance.
