Overview
GBOW LLC is seeking a dynamic, detail-driven Scheduling Coordinator to support and manage daily appointment logistics for a fast-paced field service operation in the St. Louis metro area. In this key role, you will organize estimate appointments, coordinate with four field sales representatives, and maintain clear communication between customers and the operations team.
Your ability to stay organized, prioritize effectively, and provide excellent communication will directly improve field efficiency, customer experience, and overall workflow. If you excel in fast-moving environments and love keeping people, calendars, and communication aligned, this is a perfect opportunity to shine.
Responsibilities
- Manage and coordinate estimate appointment schedules for four field sales representatives across the St. Louis metro area
- Handle inbound calls, texts, and online inquiries professionally using strong phone etiquette and customer service skills
- Convert incoming leads into scheduled appointments, ensuring accurate appointment windows and customer details
- Maintain updated calendars, track daily routes, and communicate changes instantly to field staff
- Collect essential information from customers (access notes, contact details, job descriptions, special instructions)
- Reschedule cancellations quickly, keeping all sales reps’ calendars full and optimized
- Document and update lead information in CRM systems or internal scheduling tools
- Support office operations with clerical tasks such as data entry, customer follow-ups, and note-taking
- Ensure smooth communication between customers, sales staff, and management
- Identify scheduling conflicts or inefficiencies and proactively resolve them
Pay: From $25.00 per hour
Expected hours: No more than 80.0 per week
Application Question(s):
- How many inbound or outbound calls have you handled per day in your previous role?
- How many years of appointment scheduling or dispatching experience do you have?
- What is your approximate typing speed?
- What percentage of inbound calls did you typically convert into booked appointments in your last role?
Work Location: In person
