Job Title: Patient Service Representative
Primary Location : Mary Free Bed at Covenant - Bay City, MI
Department : Mary Free Bed Autism Center
Weekly Schedule Hours : varies
Compensation: starting at $26.00
Mary Free Bed Summary
We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care
Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture:
Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
The Registered Behavior Technician (RBT) demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Mary Free Bed. This individual implements specific curriculum designed to work toward each child’s Treatment Plan, goals, and individual needs, monitors individual and group programs. This individual completes, priorities and organizes technical aspects of patient care as delegated and supervised by the Board-Certified Behavior Analyst (BCBA). RBT’s implement line therapy, typically in a 1:1 ratio, with children diagnosed with autism.
Essential Job Responsibilities
Demonstrates excellent customer service. Greets & services patients and family in a courteous, professional manner. Ensures that customer needs are addressed, and expectations are met and/or exceeded.
E nsuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
Graduate with Bachelor’s Degree Preferred: Psychology, special education, education, speech, occupational, medicine; or related field.
Minimal typing skills of 40 words/ minute. Working knowledge and basic skills in Excel, Word, PowerPoint, email.
Physical Requirements for Essential Job Qualification
Remain in a stationary position: Occasionally
Traverse or move around work location: Majority
Use keyboard: Occasionally
Operate or use department specific equipment: None
Ascend/Descend equipment or ladder: None
Position self to accomplish the Essential Functions of the role: None
Receive and communicate information and ideas for understanding: Majority
Transport, position, and/or exert force:
Up to 10 pounds: Occasionally
Up to 25 pounds: Occasionally
Up to 50 pounds: Occasionally
Up to 75 pounds: Occasionally
More than 100 pounds: Occasionally
Other weight: Up to___ pounds _ ____
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [email protected] .
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
