SUMMARY
Seeking a proficient Spanish-speaking candidate to assist our clients. Will also keep and maintain all records and information pertinent to customer ledgers, billings, membership, service orders and directory manual scripts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
“Management retains the discretion to add to or change the duties of the position at any time.”
- Native or advanced-high proficiency in Spanish to assist primarily Spanish-speaking customers.
- Greet all customers and visitors in a professional and friendly manner.
- Business office should at all times have 2 Customer Service Representatives available to assist customers.
- Incoming calls should be answered by the 3 ring and messages delivered as received.
- Assist potential and existing customers with all steps needed to create accounts and assist with billing inquiries. If the call needs to be escalated for further assistance, it will need to be sent to a Level III CSR or the Director of Customer Service if a Level III CSR is not available.
- Transfer all calls not relating to the CSR department to needed departments.
- Assist customers with payment processing or service inquiries.
- Receive and post payments from walk-in customers.
- Submit daily deposits to the Accounting Department immediately notify Director of Customer Service, if cash drawer does not balance.
- Attend assigned staff meetings and training sessions.
- Prepare and provide a summary of knowledge or skill gained from the participation of all external training.
- Maintains compliance to all relevant OSHA and departmental safety standards.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or two years related experience and/or business school; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to type/understand proper methods of letter composition and file maintenance.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid Driver's License.
Must pass pre-employment drug screen, physical and background checks.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel. The employee frequently is required to reach with hands and arms. The pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, employee is occasionally required to stand, walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
OTHER SKILLS AND ABILITIES
Must be computer literate, proficient in Microsoft Office products to include: Excel, Word and PowerPoint.
Bilingual (English/Spanish) preferred to provide quality service to customers.
Must be able to work under frequent interruption conditions.
Must be capable of working with and understanding basic concepts of computer printouts.
Must be able to work with others, around others and alone.
Must be responsible, tactful, have/maintain good sense of humor.
Must have a pleasant personality, well groomed and impressionable with visitors/customers.
Must have good telephone etiquette.
Must be able to pay close attention to numerous details.
Must learn terminology and functions of Customer Service Representative position..
Must be able to work according to operational needs. The range of hours of operation are from 8am-7pm and special events as needed.
Maintain 40 hours of Customer Service Training.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Category Decision
The duties and responsibilities for this position have been analyzed.
On that basis, this position has been judged to be: Non-Exempt.
BENEFITS
- Medical, Dental, and Vision insurance.
- Basic Life/AD&D - Employer Paid.
- Extra Voluntary Life insurance is also available - Employee Paid.
- Short Term Disability - Employer Paid.
- Long Term Disability - Employer Paid.
- A 401(k) plan and the employer matches up to 6%.
- Critical Illness – Employee Paid.
- Accidental – Employee Paid.
- Hospital Indemnity – Employee Paid.
- Holiday Pay
- PTO after 90 days of employment.
Pay: $37,440.00 - $41,600.00 per year
Application Question(s):
- Are you related to anyone who works for VTX1 or TISD?
Work Location: In person
