Odawa Casino Resort
Job Description
Job Title:Hotel Front Desk Representative
Reports To:
Hotel Front Desk Supervisor
Minimum Pay Rate:$16.00 per hour
Job Summary: Responsible for the efficient operation of the hotel front desk through responding to guests’ needs to achieve Odawa Casino Resort standards of quality utilizing established Standards of Service.
Primary Duties & Responsibilities:
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Greet all guests and Team Members in a friendly, open manner.
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Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
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Receive and record reservations for accommodations either by telephone, e-mail, fax, or in person.
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Register all hotel guests in current hotel computer software upon arrival.
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Receive payment and issue correct change as required.
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Address all guest inquiries and requests.
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Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
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Provide guest and fellow team member assistance, instruction, and/or guidance.
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Resolve complaints.
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Close guest accounts at the conclusion of their stay.
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Maintain a clean, organized and safe comfortable work environment for all Team Members and guests.
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Maintain a professional appearance.
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Attend all meetings as required.
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Complete all required training satisfactorily.
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Maintain the highest level of confidentiality at all times.
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Work at other properties as needed.
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Perform all other duties as assigned within the scope of the work.
Upholds Odawa Casino Mission statement in all aspects of position:
Mission:
We create excitement and memories.
Values:
We create a culture that provides:
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A fun, rewarding, safe, and consistent environment for our Team Members.
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A warm reception, welcoming environment, and friendly atmosphere.
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An optimal entertainment experience through exceptional service.
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Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
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A contribution and connection to the community.
System Access: Agilysys VisualOne, Synkros
Preference: Applies to Native Americans in accordance with applicable tribal law.
Minimum Qualifications:
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Must have a high school diploma or equivalent.
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Must have at least one (1) year of basic computer knowledge, and ability to quickly learn specialized software programs.
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Must read, write and speak English fluently.
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Must have excellent guest service skills.
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Must have excellent written and oral communication skills.
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Must have good math skills including the ability to correctly count change.
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Must be able to stand for extended periods of time.
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Must be flexible with shift and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
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You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
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Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.
