Company Overview
Access DuPage is a collaborative effort by numerous individuals and organizations dedicated to providing medical services to low-income, medically uninsured residents within the county. Since 2001, Access DuPage has fostered partnerships among hospitals, healthcare providers, government agencies, and community groups to address healthcare disparities and improve community health outcomes.
Overview
We are seeking a highly organized and personable Administrative Associate to support our team in delivering essential services to the community. The Administrative Associate plays a vital role in scheduling, preparation, and follow up for Access DuPage orientation. This role focuses on promoting wellness and health equity across underserved and vulnerable populations. Data entry for Access DuPage enrollment and medical debt are also key functions. The ideal candidate is detail oriented, passionate about public health, culturally competent, and skilled at customer service and follow through.
Key Responsibilities:
Program Development & Delivery
· Schedules clients for weekly orientation workshops sponsored by DHC, scheduling may include other workshops as needed. Scheduling to occur via phone, text, and other technology.
· Assemble orientation materials as needed.
· Provide clients and facilities documentation of coordinated services.
· Enter data and maintain accurate database for tracking utilization of services provided and coordinated via patient education and medical debt; produce or assist in production of reports regarding service utilization and other ad hoc requests.
· Enter data and maintain accurate database for bills and claims related to medical debt.
Other Tasks
· Provides referral information to appropriate resources.
Community Engagement & Outreach
· Serve as a liaison between the organization and community stakeholders.
· Connects clients to available resources, including outreach, registration, payment or financial assistance application assistance, utilization tracking and other elements as needed.
· Participates in community events as needed.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
· Excellent communication skills - both oral and written.
· Excellent decision-making and problem-solving ability.
· Excellent telephone communication skills.
· Ability to prioritize and meet deadlines.
· Attention to detail.
· Must be proficient with computer applications, such as Microsoft Office programs.
· Demonstrates honest and ethical behavior.
· Must have basic knowledge of community resources or the mechanism to gain such knowledge.
· Must be willing to work cooperatively with fellow staff in the distribution of work.
· Compassionate individual willing to working with the underserved populations.
Qualifications:
Required Education and Experience
· HS Diploma
· Bilingual: Spanish/English required.
· 1 year experience preferred in healthcare or public health setting preferred.
Supervisory Responsibility
· None
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Event set up may require moving or lifting training equipment.
Position Type and Expected Hours of Work:
This is a full-time position of 40 hours per week. Regular office hours are Monday thru Friday 8am – 4pm. Occasional weekend or evening hours may be requested to support organization operations.
Travel:
Minimum short-distance travel is expected for this position.
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer Service: 1 year (Required)
Language:
Work Location: Hybrid remote in Carol Stream, IL 60188
