Staffing Coordinator
Archangel Care Services | Lakewood, CA (On-site) | Full-Time
About Us
Archangel Care Services is a licensed non-medical home care agency serving Lakewood, Long Beach, and Orange County. We match compassionate, qualified caregivers with clients who need help remaining safe and independent at home. As we grow, we're looking for a Staffing Coordinator to keep our caregiver scheduling running smoothly and our clients well cared for.
About the Role
The Staffing Coordinator is the link between our caregivers and our clients. You'll match caregivers to cases based on skill, availability, and client preferences, keep every shift covered, and respond quickly when something changes—a call-out, a new referral, an urgent care need. This is a fast-paced, people-first role for someone who's organized, calm under pressure, and genuinely cares about getting caregivers and clients the right fit.
What You'll Do
- Match caregivers to clients based on skill set, availability, personality fit, and case requirements
- Build and manage caregiver schedules, ensuring every shift has timely, appropriate coverage
- Respond quickly to call-outs, cancellations, and urgent staffing needs to avoid gaps in care
- Maintain accurate scheduling records and caregiver availability in our systems
- Communicate proactively with caregivers and clients about schedule changes
- Support caregiver satisfaction and retention by aligning assignments with caregiver preferences and strengths
- Coordinate with the care team on new client intakes and onboarding of new caregivers
- Escalate care concerns, incidents, or compliance issues to supervisors as needed
- Maintain confidentiality of client and employee information at all times
- Answer incoming calls and respond to general office inquiries
- Maintain and update caregiver and client files, both digital and physical
- Handle general data entry and recordkeeping in office systems
- Assist with office correspondence, filing, and other administrative support as needed
- Help order and track office and care-related supplies
What We're Looking For
- 1+ years of experience in home care, healthcare staffing, or a scheduling/coordination role (home care or healthcare setting strongly preferred)
- Strong organizational skills and comfort managing multiple schedules and priorities at once
- Excellent phone and written communication skills
- Ability to stay calm and solve problems quickly during urgent staffing situations
- Comfortable using scheduling software and standard office tools (Excel, Google Workspace, etc.)
- Reliable, detail-oriented, and dependable — caregivers and clients are counting on you
- Bilingual (English/Tagalog) a plus
- High school diploma or equivalent required; some college or relevant certification a plus
Schedule & Location
- Full-time, on-site at our Lakewood, CA office
- Standard business hours with occasional evening/weekend on-call rotation for urgent staffing needs
Benefits
- 401(k) retirement plan
- Growth opportunity within a growing home care agency
- Health Insurance
Archangel Care Services is an equal opportunity employer.
Pay: $40,320.00 - $48,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Referral program
Work Location: In person
