Job Purpose
The position of a Mortgage Loan Officer is to help customers navigate the application, approval and closing process. They will work with the customer to determine their qualification.
Duties and Responsibilities
- Generate and pre-qualify potential borrowers, complete all loan applications and documents, obtain all required supporting documents and information, process loan applications and submit a complete loan file in a timely manner in compliance with company and lender procedures
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Maintain a follow up system for any hot leads via our in-house system, Velocify
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Send a daily call report with results to management
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Keep records of calls and sales and record useful information
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Understand the customer's requirements in a short time and present solutions that meet their needs
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Provide company headquarters with neat and orderly accounting information, bank statements, pipeline and closing reports on a periodic basis
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Provide applicants with accurate interest rate quotes and loan information
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Maintain the highest level of business and professional ethics and practices and strictly avoid any form of loan fraud or any other variation of fraudulent, illegal or unfair dealings
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Retain copies of all loan files originated, whether or not the loan was closed, rejected or withdrawn, for a period of time to comply with all applicable company policies, state, and federal laws
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Attract new mortgage loan applications by developing relationships within the community and making sales calls to prospective clients
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Monitor collection, verification and preparation of mortgage loan documentation
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Schedule and complete mortgage loan closing
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Maintain strict client confidentiality
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Exhibit a high level of working knowledge of agency and government loan guidelines and packaging requirements, primarily with purchase transactions
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Educate customers on the different type of loans and credit options available to them, including the terms associated with each
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Continue education to remain compliant with NMLS requirements
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Complete any additional duties assigned by management
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NMLS licensed is required
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Experience working with Velocify is a plus
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Experience working with Encompass is a plus
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Proven experience as a telemarketer or similar sales/customer service role
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Strong communication skills
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Proficient working knowledge of basic office software, including word processing, spreadsheets, e mail accounts and presentation software
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Ability to multitask in a fast-paced environment
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Work professionally with a wide array of personalities, both within and external of the company
- Maintain high ethical standards
