Salary: $80,000.00
Benefits & Incentives:
· Comprehensive Healthcare packages that include vision Insurance free, offers HSA’s and HRA’s with generous employer contributions
· 401k Retirement with a generous employer match that is vested immediately
· Health Savings Account & Flexible Spending Account to assist with bills, prescriptions, and over the counter products
· Paid Time Off
· Paid Holidays
· Flexible work schedules available- Opportunities to work days/nights/weekends
· Tuition Reimbursement – Take advantage of participating in courses and certifications. May receive reimbursement for approved tuition costs to job related coursework, certifications, and degrees
· Fun up beat work environment – monthly team dinners – corporate events (Summer picnic, holiday party)
· Employee Discounts- free car washes & discounts on detail services, store discounts
Company Overview:
Splash Car Wash is a dynamic and expanding car wash and detailing company operating multiple locations. Known for our innovative in-tunnel hand wash technique and exceptional customer service, we are dedicated to delivering top-quality vehicle care and creating a positive experience for every customer.
The purpose of the General Manager is to direct the overall activity of a car wash location through leading, motivating and developing a site team that delivers a quality customer experience, while being accountable for achieving financial site-specific goals and objectives.
Goals:
● Drive quality and excellent customer service through the daily management of employees and site programs.
● Ensure all training and development of site staff to company standards.
● Manage sales and volume at the site level by directing on-site sales & promotional efforts.
● Ensuring proper staffing and scheduling
● Create and promote a safe and positive work environment while effectively executing the company safety program.
● Ensure daily openings and closings are on schedule and standards and procedures are maintained.
● Effectively answers all customer questions and handle complaints.
● Appropriately address employee performance issues and recognize good performance.
● Lead recruiting, hiring and retention efforts for site team.
Primary Focus to achieve Goals:
- Drive Quality and Excellent Customer Service
- Daily management of employee’s progress and performance
- Managing site programs and their implementation
- Inspect and correct where needed
- Monitor the site through cleanliness and proper working equipment
- Ensure the value received is greater than the price paid
- Ensure Training Meets Company Standard
- Follow procedures in written manual
- Confirm all classroom training has been completed
- Confirm all on-site training has been completed
- Manage Sales and Volume
- Daily review of Service Advisors progress and ability to meet goals
- Establish time standards and confirm they are being met
- Ensuring all promotions and programs are being followed
- Ensure Proper Staffing
- Set weekly trends
i. adjust to unforeseen circumstances
- Create weekly employee schedules
i. Use trends as a guide
- Ensure goals of key personnel are being met
- Create A Safe Work Environment
- Confirm always that all new hires have received safety training.
- Ensure all employees are effectively implementing the company safety program
- Conduct weekly / monthly safety meetings.
i. Address areas of concern
ii. Retrain when necessary
- Assure safety becomes part of daily procedures
- Complete Daily Opening and Closing Procedure
- Ensure all procedures are being met
- Confirm they are on schedule
- Be sure all daily reports are completed.
- Confirm safe reconciliation
- Ensure the days proceeds are deposited
- Answer Customer Questions and Handel Complaints
- Actively listen to answer customer questions
- Handel Customer Complaints with Respect and Concern
- Employee Performance
- Recognize and address employee deficiencies or issues
Duties:
- Become a self-sufficient manager bringing solutions to problems
- Interact with customer
- Daily oversight of location and its operations
- Inspecting and correcting on-site staff issues
- Build and foster a team environment
- Recognize employee success and reward as necessary
- Conduct weekly / monthly safety meetings
- Set the crews adjusting as day progresses
- Monitor the cleanliness of site and maintenance of equipment
- Set daily goals review with key personnel
- Increase unlimited membership
- Achieve daily goals
- Achieve monthly goals
- Reduce expenses
- Meet or exceed monthly budgeted projections
- Follow current procedures – improve where possible
- Scheduling and trending the business
- Address customer issues
- Representing Splash in the most professional way possible and maintaining temper or attitude even with the most difficult customers
- Recognize issues before they become problems and resolving them quickly
- Monthly meetings with company executives and other general managers to discuss promotions, company outlook, and large scale outlook of the company.
- Receive tri-weekly sales reports to effectively communicate with staff on the trending of sales at the location.
- Monthly Profit and Loss reports to be calculated and compared from previous year and meet with Regional Manager to discuss overview of site performance.
- Yearly meeting with Regional Manager and Area Manager to discuss yearly budgets and trends for growth.
Measures:
- 90% CSR
- Increased satisfaction through less poor reviews
- NPS score of 70 or higher at all locations
- Meet or exceed monthly volume and DOB goals
- Increase in Unlimited subscriptions
- Meet or exceed monthly budgeted projections
- 10% or less turnover
- 0% Workers Comp claims
- Less than 2% unemployment claims
- Increased volume decreased expenses
Please take the following assessment as part of the application process: Please copy the url link and paste it to complete the assessment.
https://surveys.cultureindex.com/s/8S1Ke3WZyK/64239
Thank you for your interest in Splash Car Wash!
Pay: $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
