Service Manager
About the Role
The Service Manager plays a key role at Columbus Energies, serving as the main point of coordination between our customers, service technicians, and management team. Prior management experience is a MUST. This position keeps daily service operations running smoothly by managing scheduling, dispatching, communication, and follow-up for heating service calls and installations.
We have kept homes across Southeastern Massachusetts and Rhode Island comfortable for decades, and this role helps us keep that promise. It is fast-paced and detail-oriented, and it directly affects customer satisfaction, technician efficiency, and overall service quality. The right person is organized, can manage a team of 10, calm under pressure, and comfortable handling no-heat situations with urgency and care.
Key Responsibilities
● Managing your team effectively and efficiently with extreme detail
● Schedule and dispatch service technicians for daily service calls, including no-heat emergencies, maintenance, and tune-ups
● Prioritize calls based on location, urgency, weather conditions, and customer needs
● Serve as a primary point of contact for customers by phone and email, answering questions and sharing appointment details and ETAs
● Review and assign service tickets with accurate information on equipment type, site conditions, and service history
● Coordinate parts ordering and work with vendors so technicians have the materials they need
● Track and manage service documentation, work orders, and invoices within company systems
● Assist with permit coordination for installations and make sure service activities meet safety and code requirements
● Make follow-up calls to confirm customer satisfaction and help spot recurring service issues
● Maintaining proper inventory levels
Qualifications and Skills
● 5 years minimum management experience
● Previous experience in the energy industry, HVAC, or service dispatching preferred
● Familiarity with oil burner systems, propane systems, or HVAC equipment strongly preferred
● Strong communication skills, with the ability to stay professional and reassuring during high-stress situations
● Excellent organizational and multitasking abilities in a fast-moving environment
● Comfort using scheduling software, CRM systems, and Microsoft Office applications
● Ability to work well with technicians, office staff, and management
Schedule and Work Environment
● Full-time, in-office position
● Generally, Monday through Friday
● May assist with coordination of on-call or after-hours service schedules
Compensation and Benefits
● Competitive salary based on experience
● Health, dental and vision
● 401(k) with company match
● Paid time off and holidays
● Profit Sharing
Why Work at Columbus Energies
At Columbus Energies, we take pride in doing things the right way. Our team works closely together to support our customers, especially when they need us most. This role is a great fit for someone who enjoys being at the center of operations and making a real difference every day.
Job Category: Service Department Coordinator
Job Type: Full Time
Job Location: MA
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience:
- service: 5 years (Required)
License/Certification:
- oil burner license (Preferred)
- pipefitter license (Preferred)
Ability to Commute:
- Swansea, MA 02777 (Required)
Work Location: In person
