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Technical Support Consultant with deep Microsoft Dynamics expertise to serve as the technical backbone of our enterprise support function. This is a hands-on technical role: you'll diagnose and resolve complex issues across Dynamics 365 configurations, customizations, and integrations. Strong customer communication matters but the core of this role is technical problem-solving.
What You’ll Do
- Investigate and resolve complex Dynamics 365 issues across Sales, Customer Service, and Customer Engagement — including plugins, workflows, customizations, and integrations.
- Perform root-cause analysis on production incidents: read logs, trace API calls, debug Power Automate flows, and inspect plugin execution pipelines.
- Debug JavaScript web resources, C# plugins, business rules, and custom workflow activities; review or write small fixes when needed.
- Troubleshoot Dataverse: security roles, relationships, calculated/rollup fields, FetchXML queries, and performance issues.
- Build, debug, and maintain data integration packages using KingswaySoft (SSIS Integration Toolkit for Dynamics 365) — including connection managers, source/destination components, and error handling for high-volume data loads and migrations.
- Diagnose solution import/export failures and environment migration issues across Dev/Test/Prod tiers.
- Reproduce issues in sandbox environments and hand off well-documented bug reports to product engineering.
- Act as the technical escalation point for support agents and own complex cases through resolution.
- Translate technical findings into clear explanations for customer admins, developers, and executives during incidents.
Qualifications:
- 3+ years hands-on with Microsoft Dynamics 365 / Dataverse in a support, consulting, or customization role.
- 2+ years in a customer-facing technical role with clear communication skills under pressure.
- Proven ability to debug plugins (C#), JavaScript web resources, and Power Automate flows.
- Strong Power Platform knowledge: Power Automate, Power Apps, custom connectors.
- Hands-on experience with KingswaySoft SSIS Integration Toolkit for Dynamics 365, including building and troubleshooting ETL packages.
- Experience troubleshooting integrations with external systems (REST APIs, Azure Functions, Logic Apps).
- Comfort reading C#, JavaScript, and JSON to isolate problems.
Nice to have:
- Microsoft certifications (PL-200, PL-400, PL-600).
- Experience with Azure (Application Insights, Functions) or SQL for log analysis.
- Familiarity with Power Platform ALM tooling (CLI, XrmToolBox, Azure DevOps).
- Experience with SSIS beyond KingswaySoft (custom script tasks, deployment to SQL Server Integration Services Catalog).
Pay: From $65.00 per hour
Work Location: Hybrid remote in McLean, VA 22102
