Maniilaq Association
06/25
Title: Patient Access Manager Pay Grade: 31
Program: Patient Financial Services Status: Exempt
Housing Priority: None Covered: No
POSITION SUMMARY
The purpose of this position is to provide high quality patient experience during the Registration process to community members and Maniilaq employees. This position provides training, quality review, and oversight to the Registration Team. The position also provides support and training as needed for the CHAP clinics in the Maniilaq villages. Reports directly to the Patient Financial Services Director.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Responsible for coaching, development and training of Registration team, which includes creating and maintaining departments processes
- Maintain work schedule for all Registration team to ensure adequate coverage
- Provide support for all Registration team functions and problem solve for process improvement
- Act as subject matter expert in all discussion involving new processes or events
- Examines pertinent information to determine accuracy of customer requests and related paperwork
- Work payer denial reports and execute appropriate training for Registration team to reduce denials
- Participates in Registration audits and requests from internal or external entities
- Must be able to supervise team in a positive and respectful manner
- Monitor Registration team activity for quality assurance and accuracy
- Provide support to all Maniilaq departments for Registration and customer service oversight which include village clinic administrative staff.
- Responsible to support Registration team to resolve escalated events by patients or clients
- Responsible for ensuring all Registration team members provide positive and excellent customer service
- Provides on-call coverage for Registration and the ER as scheduled.
- Work closely with revenue cycle leaders to ensure we are upholding CMS Registration compliance and Maniilaq policies and procedures respective to the position and responsibilities.
- Communicate with revenue cycle leaders of any events that need immediate attention for process improvement or team quality
- Participate in all continuing education platforms that supports Registration team oversight which will include scheduling as well as other aspects of patient access scope
- Work closely with revenue cycle leaders in all aspects of quality of care, compliance, client satisfaction, accuracy and providing a positive work environment
- Other duties needed to help drive our Vision, fulfill our Mission, and abide by our Organization's Value
