Overview
Join our dynamic hospitality team as an Assistant Hotel General Manager and play a pivotal role in delivering exceptional guest experiences while ensuring smooth daily operations as we are preparing to open up here very soon, we need a qualified leader to join our team. This energetic leadership position offers the opportunity to oversee a wide range of hotel functions, from guest services and team management to financial oversight and property management. If you thrive in a fast-paced environment, possess strong multilingual communication skills, and have a passion for hospitality excellence, and can connect with people effortlessly, you will be instrumental in maintaining high standards of guest satisfaction, managing hospitality teams, and driving operational success across all departments.
Responsibilities
- Assist the Hotel General Manager in overseeing daily hotel operations, ensuring adherence to service standards and operational policies.
- Supervise and motivate hospitality teams across departments such as front desk, housekeeping, food & beverage, and maintenance to deliver outstanding guest services.
- Manage hotel guest relations by addressing inquiries, resolving complaints promptly, and ensuring a memorable stay for all guests.
- Utilize property management systems (PMS) and hospitality reservation systems to coordinate bookings, check-ins, check-outs, and room allocations efficiently.
- Lead human resources functions such as staff scheduling, training, performance evaluations, and fostering a positive team environment.
- Ensure compliance with hotel guest service standards, health & safety regulations, and property policies.
Experience
- Demonstrated ability to oversee daily hotel operations while managing budgets and financial procedures effectively.
- Exceptional customer service skills with a focus on guest relations and conflict resolution.
- Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.
- Experience supervising hospitality teams with a focus on human resources practices such as staffing, training, and team development.
- Leadership qualities that inspire teamwork, foster positive morale, and promote continuous improvement within the hotel environment.
Please apply with your resume in person or via email on indeed. Thank you.
Pay: $19.00 - $25.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Experience:
- Managerial : 1 year (Preferred)
Shift availability:
Work Location: In person
