Position Summary
The Senior Overnight Supervisor is responsible for overseeing overnight operations across resort security, front office support, guest response, and emergency coordination. Reporting directly to the Resort Manager, this role serves as the primary overnight leadership presence on property, ensuring a safe, secure, and seamless luxury guest experience while supporting operational continuity across departments.
This position requires a proactive, solutions-oriented leader capable of responding calmly and professionally to guest needs, safety concerns, operational challenges, and emergency situations during overnight hours.
This is a full-time, on-site position scheduled for 40 hours per week.
Essential Responsibilities
Overnight Security & Safety Operations
Conduct routine patrols throughout the property to identify, address, and report safety or security concerns
Monitor guest and employee parking areas to maintain a safe and secure environment
Assist employees departing evening shifts and arriving for morning shifts within employee parking areas
Respond to overnight guest or colleague safety concerns with professionalism and urgency
Support Food & Beverage operations with guest-related safety concerns as needed
Maintain detailed awareness of overnight property activity and operational conditions
Serve as the primary overnight leader during fire alarms, emergencies, evacuations, or other critical incidents
Front Office & Night Audit Support
Provide emergency front desk coverage in the event of staffing shortages or call-outs
Process and complete the nightly audit within HMS
Prepare and organize daily operational reports utilizing HMS and Alice
Cover front desk meal breaks when only one Front Desk Agent is scheduled
Assist with overnight guest requests, arrivals, departures, and vehicle call-ups
Support guest recovery efforts and resolve escalated guest concerns during overnight operations
Deliver requested guest items including towels, toiletries, and additional amenities as needed
Engineering & Guest Response Support
Respond to basic overnight engineering-related guest concerns, including:
Fireplaces
Plumbing issues
Air conditioning and heating concerns
Coordinate with the Engineering team regarding urgent or unresolved maintenance matters
Deliver requested guest items including towels, toiletries, and additional amenities as needed
Maintain operational awareness of guestrooms and public spaces to ensure luxury presentation standards are upheld overnight
Qualifications & Experience
Minimum 3–5 years of hospitality experience required
Previous supervisory experience preferred
Prior experience within luxury hospitality environments strongly preferred
Experience in security, front office operations, and/or engineering support preferred
Familiarity with HMS, Alice, or similar hotel operating systems preferred
Ability to remain calm, professional, and solutions-oriented during emergencies and high-pressure situations
Strong communication, leadership, and guest service skills
Ability to work independently with minimal overnight supervision
Flexible schedule availability, including weekends and holidays
