Location: Pennsylvania, Maryland, New York, and/or near a major airport
This is a high-impact AVP/VP-level opportunity for a proven property management operator who can improve operational performance, establish consistent processes, develop high-performing teams, and drive measurable results.
Multifamily experience will be considered, particularly for candidates with strong multi-state portfolio leadership and demonstrated operational success. Experience with active adult and/or independent living communities is preferred but is not required.
- Provide strategic direction and operational oversight across a multi-state portfolio of active adult, independent living, and traditional multifamily communities.
- Support operational integration and performance of future acquisitions throughout the Eastern United States.
- Establish and improve operating systems, procedures, processes, and best practices.
- Identify operational challenges and implement practical, measurable solutions.
- Champion initiatives that improve resident experience, retention, and community engagement.
- Partner with marketing and asset management leadership to improve lead generation, conversion, pricing strategy, leasing performance, occupancy, and revenue.
- Use data and KPIs to evaluate property and portfolio performance.
- Monitor key metrics including occupancy, NOI, leasing velocity, renewal rates, and resident satisfaction.
- Diagnose performance issues and develop clear action plans to improve results.
- Work with property operations teams to implement and oversee budgets and business plans.
- Monitor local market conditions, competitive communities, and pricing trends to support operational and leasing strategies.
- Lead, coach, mentor, and develop property-level operational leadership teams.
- Establish clear performance expectations and create a culture of accountability and continuous improvement.
- Develop high-performing teams through coaching, training, and hands-on leadership.
- Work directly with property teams to resolve challenges and implement new initiatives when necessary.
- Serve as a player-coach who can move between strategic planning and hands-on execution.
- Ensure properties are operated and maintained in accordance with company standards and applicable laws and regulations.
- Identify operational deficiencies and oversee appropriate corrective action.
- Ensure consistent execution of operational standards across the portfolio.
- Maintain consistent brand standards and resident experience across all communities.
- Bachelor’s degree (BA/BS).
- 10+ years of operational leadership experience in property management.
- Proven experience managing multi-state or national portfolios.
- Multifamily property management experience is welcome; active adult and/or independent living experience is preferred.
- Strong understanding of sales, marketing, and leasing operations.
- Demonstrated success using data analytics and KPIs to drive operational decisions and measurable results.
- Proven ability to establish best-practice operational systems and procedures based on prior experience.
- Strong ability to quickly identify operational challenges and implement effective solutions.
- Excellent communication, collaboration, and leadership skills.
- Demonstrated success building, mentoring, and leading high-performing teams.
- Strong financial and operational understanding, including budgets and business plans.
- Willingness and ability to travel extensively throughout the Eastern United States.
- Comfortable working in a fast-paced, high-accountability environment with a strong sense of urgency.
We are looking for a leader who is:
- Results-oriented and highly accountable.
- Strategic while remaining hands-on.
- A strong communicator and collaborator.
- Energetic, decisive, and solutions-focused.
- Comfortable operating with urgency and taking ownership.
- Skilled at developing people and building high-performing teams.
- Focused on connecting operations, leasing, revenue, resident satisfaction, retention, and financial performance.
- Committed to delivering an exceptional resident experience.
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