JOB DESCRIPTION
Job Title: Surgery Scheduler
Non-Exempt Employee
Position Summary
Responsible for processing and scheduling hospital procedures for Challapalli Cardiology. Challapalli Cardiology is a well-established and growing, physician-owned private practice with over 25 years of success. Be part of a supportive team that prioritizes excellent patient care.
I. Principal Role
Administrative
- Build relationships with local hospital schedulers
- Schedule procedures at local hospital based on provider and patient requirements
- Ensure orders for procedures are complete
- Coordinate resources based on procedure
- Support authorization process and work through denials, set up peer to peers for doctors and get the appeal process set up for physicians.
- Enter procedure information into EMR system, Athena
- Schedule follow up appointments
- Communicate with patients to determine procedure dates, answer procedure questions and ensure patients have all procedure information
- Respond to providers’ questions, requests and concerns regarding the status of patient procedures, care coordination or follow-up status.
- Answer, respond and document phone calls, request and questions from patients in a timely manner. Calls must be accurately managed or redirected as appropriate.
- Follow all protocols set forth by Challapalli Cardiology for the scheduling of patients.
II. Physical Requirements:
- While performing the duties of this job, the employee is frequently required, but not limited to:
- Sit
- Twist
- Stand
- Reach
- Stoop/Kneel
- Bend
- Walk
- The employee must occasionally lift and/or move up to 30 pounds
- Specific vision abilities required by this job include close, distance, color, and peripheral vision, and the ability to adjust focus
- The employee will have to spend long hours sitting and using office equipment and computers, which can cause muscle and eye strain
- Occasional stress from dealing with multiple tasks and patients
III. Educational Requirements:
- GED or High School Education
- Minimum one year or recent experience working in a medical facility
IV. Other Requirements
- Ability to balance team and individual responsibilities and contributes to building a positive team environment.
- Knowledge of insurance, government payers and eligibility and benefits processes.
- Ability to respond promptly to patients’ needs
- Strong attention to detail
- Ability to maintain confidentiality; Listens to others without interrupting; Keeps emotions under control in stressful situations
- Prioritizes and plans work activities; Uses time efficiently.
- Ability to approach others in a tactful manner; Treat others with respect and consideration regardless of their status or position
- Ability and willingness to adapt to change in the work environment; Able to deal with frequent change, delays, or unexpected events.
- Knowledge of Athena, Google Suite, and the ability to operate basic Internet software. The individual should be able to operate a computer in order to accurately enter data, search for information, send and receive email and attachments. Must use the internet to access schedules, research insurance information, etc.
V. PROFESSIONAL BEHAVIOR
- Places the patient’s safety, comfort, dignity and convenience before all other considerations.
- Provides excellent customer service to both internal and external customers.
- Displays flexibility and adaptability in response to departmental and professional changes.
- Communicates efficiently
- Strives to provide the best patient experience possible.
- Adhere to all regulations and policies and procedures
- Maintain an organized and clutter free workspace at all times
The above is intended to describe the general content and requirements for the performance for this position. It is understood that this is not an exhaustive statement of duties, responsibilities or requirements.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Reno, NV 89511 (Required)
Ability to Relocate:
- Reno, NV 89511: Relocate before starting work (Required)
Work Location: In person
