Ohamara, LLC dba The UPS Store® is seeking a Director of Retail Store Operations to manage three (3) The UPS Store® locations in the Phoenix area within a 11-mile radius. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our staff develop and be productive, while ensuring our profits are on the rise. Ultimately, you’ll help the company grow and thrive.
The Director of Retail Store Operations generally directs and oversees retail store operations and the entire staff of all locations in addition to the following responsibilities:
· Oversee day-to-day operations;
· Design strategy and set goals to increase profits and makes recommendations for operational improvement;
· Maintain budgets and optimize expenses;
· Sets and implements policies and processes that increase operational effectiveness and maximize long-term store and employee performance;
· Ensure employees work productively and develop professionally;
· Oversee recruitment and training of new employees. This includes recruiting, interviewing, and training employees to work in any of the retail store locations;
· Evaluate and improve operations and financial performance;
· Direct the employee assessment process including employee evaluations, promotions, and wage increases;
· Issue disciplinary action and terminations;
· Prepare regular reports for the franchisee such as royalty reports, etc;
· Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors);
· Manage inventory including maintaining and ordering items as needed;
· Manage employee payroll and coordinate staff work schedules to ensure all shifts are covered. Also monitor employees’ occupational health and ensure they follows health and safety regulations and policies, turnover, and job satisfaction;
· Responsible for store openings and closings, either by following opening and closing procedures themselves or assigning a team member to manage these tasks.
Requirements (MUST MEET ALL LISTED REQUIREMENTS TO BE CONSIDERED)
· Proven experience as a General Manager or similar executive role;
· Typically requires 5+ years of managerial experience;
· Knowledge of business process and functions (finance, HR, procurement, operations etc.);
· Strong analytical ability;
· Excellent communication skills;
· Outstanding organizational and leadership skills;
· Problem-solving aptitude;
· High School Diploma (with at least 10 years of retail sales experience) or Bachelor’s degree in Business or relevant field.
Note: The UPS Store® locations are independently owned and operated by franchisees of The UPS Store, Inc. This 3 locations are owned and operated by Ohamara, LLC dba The UPS Store® .
Job Type: Full-time
Pay: $39,520.00 - $49,920.00 per year
Work Location: In person
