Dental Patient Care CoordinatorJoin Our Team!
We are seeking an experienced, energetic, and patient-focused Dental Patient Care Coordinator to join our growing practice. This is more than a front desk position we are looking for someone who is passionate about creating an exceptional patient experience while helping patients move forward with the dental care they need.
As our Dental Patient Care Coordinator, you will be the first point of contact for our patients, helping them feel welcomed, informed, and confident throughout their dental journey. The ideal candidate is comfortable presenting treatment plans, discussing financial options, coordinating patient care, and building lasting relationships with patients.
If you enjoy working in a fast-paced environment, are goal-oriented, and love helping people, we'd love to meet you!
Responsibilities
- Welcome patients with professionalism, warmth, and compassion.
- Schedule, reschedule, and confirm patient appointments while maintaining an efficient provider schedule.
- Present recommended treatment plans and educate patients on the importance of completing their care.
- Discuss treatment costs, insurance benefits, and financial arrangements with confidence.
- Assist patients with third-party financing options such as CareCredit, Cherry, Sunbit, or similar programs.
- Verify dental insurance benefits and explain patient financial responsibility.
- Collect payments and maintain accurate financial records.
- Answer incoming phone calls and provide outstanding customer service.
- Coordinate communication between patients, doctors, hygienists, and the clinical team.
- Follow up on unscheduled treatment and help improve case acceptance.
- Maintain accurate patient records using dental practice management software.
- Ensure HIPAA compliance and maintain patient confidentiality.
- Support daily office operations while contributing to a positive, team-oriented culture.
Qualifications
- Minimum of 1 years of dental office experience required.
- Experience as a Patient Care Coordinator, Front Office Coordinator, Treatment Coordinator, or Dental Receptionist preferred.
- Confident presenting treatment plans and discussing financial options with patients.
- Comfortable using third-party patient financing programs.
- Knowledge of dental insurance verification, benefits, and claims processing.
- Excellent communication, customer service, and relationship-building skills.
- Strong organizational and multitasking abilities.
- Experience with dental practice management software such as Open Dental, Dentrix, Eaglesoft, Dentrix Ascend, Oryx, or similar.
- Professional appearance, positive attitude, and a strong work ethic.
What We're Looking For
We're looking for someone who:
- Loves helping patients feel comfortable and cared for.
- Enjoys building relationships and providing exceptional customer service.
- Is confident discussing treatment and financial options.
- Can multitask and stay organized in a busy dental office.
- Has a positive attitude and enjoys working as part of a collaborative team.
- Is dependable, motivated, and committed to helping the practice grow.
Benefits
- Competitive pay based on experience
- Bonus opportunities
- Paid Time Off (PTO)
- Paid Holidays
- Health benefits
- Dental benefits
- Career growth and advancement
- Supportive, team-oriented work environment
If you're passionate about helping patients achieve healthier smiles while delivering exceptional service, we'd love to hear from you. Apply today and become part of a team committed to excellence in patient care!
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
