Location: Riley Outpatient Center
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
This role provides administrative and technical support to the Pediatric Physical Medicine & Rehabilitation (PM&R) provider team. The position serves as a central point of coordination for scheduling, communication, and operational support, ensuring efficient day-to-day workflow across providers, learners, and support teams.
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Serve as the primary point of contact for all scheduling needs, including:
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Provider calendars and meetings
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Medical student and resident rotations
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Coordination with internal departments, teams, and patient-related inquiries
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Manage complex calendars across multiple systems
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Coordinate meetings, travel arrangements, and expense reimbursements
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Maintain and update tracking systems, templates, and coverage schedules
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Route inquiries to appropriate channels and ensure timely follow-up
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Provide general administrative and technical support to assigned leaders and team
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3 months: Demonstrates understanding of calendars, scheduling workflows, and expense processes
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6 months: Independently manages coverage schedules and maintains tracking tools and templates
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12 months: Operates with autonomy and proactively manages scheduling, coordination, and administrative processes
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Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams)
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EMR systems (Cerner and/or Epic)
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Qgenda (preferred; training provided)
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Oracle and IUSM MedHub (introduced during onboarding)
A successful candidate will:
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Effectively manage multiple systems and competing priorities
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Maintain high organization, accuracy, and attention to detail
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Demonstrate timeliness and follow-through on all tasks
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Proactively identify needs and take initiative
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Navigate scheduling across platforms (Outlook, Qgenda, EMR systems) with ease
The team fosters a supportive, respectful, and balanced work environment. Team members collaborate to support one another and recognize individual work styles and needs.
Onboarding includes hands-on training in key systems and processes, along with exposure to provider schedules, clinic workflows, and team coordination practices.
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High School Diploma or GED required
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0–3+ years of relevant experience (administrative experience preferred)
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Experience working in a complex or matrixed environment is a plus
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Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) required
