Key Responsibilities
- Lead L2/L3 support for Oracle Health Millennium applications and infrastructure.
- Monitor system performance, availability, and operational stability.
- Troubleshoot and resolve production incidents, service requests, and system issues.
- Perform root cause analysis and implement corrective actions.
- Support application upgrades, patching, and maintenance activities.
- Participate in Millennium migration, transformation, and cloud adoption projects.
- Support application, data, and infrastructure migration activities, including cutover and post-migration stabilization.
- Support and troubleshoot integrations using HL7, FHIR APIs, C-CDA, and SMART on FHIR.
- Work with interface teams to resolve interoperability issues.
- Support Windows Server, Active Directory, Citrix Virtual Apps & Desktops, and NetScaler/Citrix ADC environments.
- Manage certificates, authentication services, and secure access solutions.
- Monitor system capacity, performance, and availability.
- Support disaster recovery and business continuity activities.
- Collaborate with clinical, operational, technical, and project teams.
- Participate in incident, problem, change, and release management processes.
Maintain technical documentation and provide knowledge transfer as required.
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Required Qualifications
Oracle Health Millennium
- 8 to 12+ years of Oracle Health Millennium support experience.
- Good understanding of Millennium architecture and healthcare workflows.
Experience leading & supporting production healthcare applications.
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Technical Skills
Windows Server Administration, Active Directory, Citrix Virtual Apps & Desktops, NetScaler/Citrix ADC, SQL fundamentals, PowerShell scripting, DNS, TCP/IP, SSL, and networking fundamentals.
Healthcare Interoperability
- HL7, FHIR, C-CDA, SMART on FHIR, healthcare data exchange concepts, and clinical workflow understanding.
Support Experience
Incident Management, Problem Management, Change Management, Production Support, and Root Cause Analysis.
Preferred Qualifications
Preferred Millennium Domain Experience
- PowerChart, FirstNet, SurgiNet, Pharmacy, PathNet, RadNet, Revenue Cycle, Scheduling, MPages, Discern Rules, Discern Explorer (CCL), HealtheIntent, Interoperability Platforms.
